Desktop Support Technician
Desktop Support Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
Connection has a fantastic opportunity through our Technical Staffing division for a Desktop Support Technician I/II. This is an onsite opportunity in the Gainesville GA area. The opportunity is based on a contract basis with the possibility of extension. We offer excellent pay and benefits for contractors supporting leading child care software that streamlines operations boosts parent communication and manages check-in attendance staff tuition and reporting.
Job Summary:
This role supports a Windows 11 migration initiative and is also responsible for assisting with day-to-day desktop support tickets and IT hardware inventory management. The ideal candidate will have 35 years of IT support experience strong technical troubleshooting skills and a proactive approach to end-user support and asset handling.
Responsibilities
Key Responsibilities:
- Provide Tier 1 and Tier 2 support for desktops laptops printers and mobile devices in an enterprise environment.
- Assist with the Windows 11 migration project including imaging device upgrades configuration and post-deployment user support.
- Respond to and resolve desktop support tickets escalating issues as necessary.
- Support and troubleshoot Windows 10/11 Office 365 and standard business applications.
- Assist with inventory and organization of legacy IT hardware and assets ensuring accurate documentation and asset tracking.
- Deploy and configure new IT hardware; perform equipment setup and user onboarding tasks.
- Document all work performed in the ticketing system (e.g. ServiceNow Jira).
- Collaborate with network systems and help desk teams to ensure timely resolution of issues and consistent IT service delivery.
Min
Max
Qualifications
Requirements:
- 35 years of experience in desktop or IT support roles.
- Proficient with Windows 10/11 Microsoft Office 365 and hardware troubleshooting.
- Experience with desktop imaging software deployment and remote support tools.
- Understanding of IT asset management or inventory best practices.
- Familiarity with ticketing systems and documentation processes.
- Excellent communication and customer service skills.
- Ability to prioritize tasks and work independently in a dynamic environment.
Preferred Qualifications:
- Experience supporting a Windows 11 rollout or large-scale migration.
- Knowledge of Active Directory and basic user account administration.
- IT certifications such as CompTIA A Network or Microsoft MD-100/MD-101 are a plus.
Required Experience:
IC
Employment Type
Full-Time
