IT Support PT
IT Support PT
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Salary Not Disclosed
1 Vacancy
Job Description
MAJOR RESPONSIBILITIES:
- Provide technical and user support and guidance in a positive and cooperative manner exhibiting friendly professional appearance and demeanor at all times.
- Process IT Helpdesk tickets to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA) and that the communication documented within tickets is complete and respectful; Responsible for actively reaching out to supervisor for questions or case escalation.
- Process IT Helpdesk tickets to provide end-user support covering but not limited to issues covering desktop and laptop devices printers document cameras scanners projectors network wireless VoIP.
- Utilize additional forms of communication such as phone or face to face as needed when processing IT Helpdesk tickets in order to maintain excellent customer service.
- Follow regular equipment cleaning and maintenance schedules follow preventative measures as instructed to reduce downtime.
- Assist in moving equipment as assigned.
The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned.
Hiring Range:
This role pays $15.50 per hour.
Work Hours:
This role is normally scheduled during normal business hours. Occasional nights and weekends may be needed.
Benefits:
Adjunct Faculty may qualify for benefits including:
Whole Life Insurance
Critical Illness Insurance
Accident Insurance
Vision Insurance
Identity Theft Protection
403(b) Defined Contribution Retirement Plan
Employee Assistance Program
Free Ivy Tech tuition for employee spouse and dependents (after 2 semesters of employment.)
For more information on Ivy Tech Benefits visit Qualifications
- Must be available to work in person on the Evansville. IN campus
- High School diploma required.
- Must possess good customer service and organizational skills
- Must possess good written and oral communication skills and be able to provide service over the phone through email or in person
- Must be proficient with current hardware and software technology
- Must be able to maintain professional relationships with peers and superiors
- Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support
- Must be dependable
- Ability to stay calm in stressful situations
- Ability to handle multiple competing priorities
- Must be physically capable of climbing ladders and lifting up to 30 pounds repeatedly
- Must be willing to travel as necessary
Preferred Qualifications:
- Associate Degree in IT or related field. May substitute equivalent experience and or certifications for the degree.
- Experience in a higher education environment is desirable
Ivy Tech Community College is an accredited equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color ethnicity national origin marital status religion sex gender sexual orientation gender identity disability age or veteran status. As required by Title IX of the Education Amendments of 1972 Ivy Tech Community College does not discriminate on the basis of sex including sexual harassment in its educational programs and activities including employment and admissions. Questions specific to Title IX may be referred to the Colleges Title IX Coordinator or to the US Department of Education Office of Civil Rights.
Employment Type
Part-Time
