Application Support Analyst
Application Support Analyst
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$ 55000 - 65000
1 Vacancy
Job Description
Application Support Analyst
At Beltone we are proud of a culture that emphasizes collaboration and empowerment. This is why were ranked Americas #1 Hearing Care Retail and #1 Customer Service by Newsweek.
The Application Support Analyst/Product Support Technician will assist internal and external customers with technical systems support and training on proprietary web and desktop software applications used by hearing care practitioners patient care coordinators business managers leadership team and business owners.
Responsibilities:
- Function as subject matter expert on a suite of tools that include office management patient scheduling point of sale office and user administration application security reporting medical billing and document management
- Interface with a variety of internal and external customers over the phone via email and face to face in a positive and professional manner
- Handle expert troubleshooting and resolution of customer problems relative to usability and functionality of applications
- Organize and present classroom-style seminars about product features and functionalities
- Develop and manage detailed content for digital and print training materials including user manuals quick tips and any other necessary training resources
- Ensure new internal and external customers become fully on-boarded and proficient in all end-user aspects of applications
- Take lead in training colleagues on new features within applications in advance of launches along with training on technical support aspects of features and applications
- Serve as a consultant to the application development team on issues bugs and ongoing feature ideation and development
Qualifications:
- Strong Customer Service Experience
- Experience in training end users on business applications and software
- Experience supporting internet applications and desktop software.
- Ability to address explain and solve software problems using phone and Internet communications.
- Working knowledge of Microsoft Operating Systems and tools including MS Office excel PowerPoint Word and Edge
- Clearly conveys information in a manner that results in the customer understanding and retaining the message.
- Sets high performance standards and assumes responsibility for successfully completing assignments and tasks.
- Maintains effectiveness when experiencing changes in work tasks or work environment adjusting effectively to working within new work structures management structures processes or requirements.
- Ability to travel for special projects (rare occurrence)
Equal Opportunity Employer:
Beltone part of GN Hearing is an equal opportunity/affirmative action employer committed to cultural diversity in the workplace.
GN Hearing openly supports and is fully committed to the recruitment training and promotion of all individuals without regard to race color creed religion national origin ancestry sexual orientation disability age gender maternity marital status status with regard to public assistance or any other classification protected by state federal or local law or ordinance.
Founded in 1869 GN group today operates in more than 90 countries across the world and has more than 6000 employees.
Pay Transparency Notice:
- The target annual salary for this position can range from $55000.00 - $65000.00.
- Compensation for roles at GN depends on a wide array of factors including but not limited to location role skill set and level of experience
- To remain competitive GN offers a competitive benefits package including annual bonuses health insurance a 401(k) plan and paid vacation and holidays
View thePay Transparency Nondiscrimination Provision
E-Verify:
GN participates in E-Verify. View the E-Verify posterhere. View the Right to Work poster here.
Disability Accommodation:
If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application please e-mail or call . This email and phone number is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes such as following up on an application or technical issues not related to a disability will not receive a response.
#LI-Beltone
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Required Experience:
IC
Employment Type
Full-Time
