Staff Software Engineer - Fullstack

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AI-driven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

Team:

Come join the Connected Customer Experience (CCX) team within the Digital Technology organization & work with a talented group of PMs developers designers and researchers. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love co-creating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customers when you work in ServiceNow Digital Technology you work for them.

 What Youll Do:

• Build high-quality scalable clean and reusable applications and solutions as part of the Connected Customer Experience (CCX) team collaborating with engineering leads architects and cross-functional partners.
• Develop across the full web technology stack including JavaScript AngularJS React HTML CSS and SQL.
• Contribute within a Scrum-based Agile environment that prioritizes hands-on coding and continuous delivery over heavy documentation and meetings.
• Partner with Connected Customer Experience (CCX) product teams to understand requirements and take ownership of featuresfrom design and implementation to testing and delivery.
• Build intuitive configurable software that supports diverse customer needs and enables easy adoption and customization.
• Play a key role in both the enhancement of existing products and the design and implementation of new features within the CCX portfolio.
• Share knowledge provide guidance and contribute to a culture of learning and collaboration across the team.

Qualifications :

To succeed in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.  
• Typically requires a minimum of 8 years of hands-on experience with Java or another object-oriented programming language.
• 6 years of full stack development experience delivering end-to-end enterprise-grade applications.
• Strong expertise with ServiceNow platform including custom development within Service Portal and Next Experience UI.
• Proficient in modern UI frameworks such as Angular or React with strong JavaScript development skills.
• Experience working across multiple technology stacks including:
  • Cloud Platforms: Azure AWS
  • Messaging Systems: Kafka Dell Boomi
  • Monitoring Tools: Splunk Catchpoint
  • Web Infrastructure: API Gateways CDNs
• Solid knowledge of data structures algorithms design patterns and software performance tuning.
• Advanced experience with relational databases including design development and optimization.
• Demonstrated ability to lead technical initiatives and collaborate across teams without formal authority.
• Excellent communication and interpersonal skills; able to translate complex concepts for various audiences.
• Hands-on experience developing custom applications on the ServiceNow platform is preferred.
• Strong organizational skills with the ability to manage and prioritize multiple complex initiatives.
• Passion for web technologies reusable components and building developer-friendly platforms.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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