Coordinator, Client Experience and Strategic Development
Coordinator, Client Experience and Strategic Development
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$ 68000 - 79000
1 Vacancy
Job Description
Summary
The Coordinator Client Experience and Strategic Development is an integral member of the Marketing Department supporting the Client Experience and Strategic Development team in executing initiatives that enhance client relationships drive client development and improve the overall client journey. This role will be responsible for organization and maintaining data and information related Sidleys Client Service Team program. This role collaborates closely with lawyers business professionals and other stakeholders to ensure the delivery of high-quality client service and the implementation of strategic programs including the Key Client Service Team Program and the Client Listening Program.
Duties and Responsibilities
Client Experience Support:
- Assist in the execution of the firms global client experience strategy ensuring a consistent and positive experience for clients across all touchpoints.
- Support the development and delivery of client experience training and best practices for lawyers and business professionals.
Key Client Service Team Program:
- Support the implementation and scaling of the Key Client Service Team Program including the preparation and maintenance of team toolkits client service standards and progress reports.
- Coordinate the collection and analysis of financial data and client feedback to inform team action plans and measure progress against business development and client service goals.
- Assist in organizing and supporting marquee client programs such as social content diversity and networking-focused initiatives.
Client Listening Program:
- Help coordinate client feedback initiatives including interviews surveys and relationship meetings.
- Track and monitor client feedback revenue trends and other relevant data to identify opportunities for improvement and share best practices across the firm.
Research and Analysis:
- Conduct research on clients prospective clients and industry trends to support strategic development initiatives.
Collaboration and Communication:
- Participate in team meetings and contribute to the continuous improvement of client experience and strategic development processes.
Salaries vary by location and are based on numerous factors including but not limited to the relevant market skills experience and education of the selected candidate. If an estimated salary range for this role is available it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Salary Range To perform this job successfully an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation please email (current employees should contact Human Resources). Education and/or Experience: Required: Other Skills and Abilities: The following will also be required of the successful candidate: Other Requirements: Sidley Austin LLP is an Equal Opportunity Employer #LI-Hybrid #LI-JW1Qualifications
Required Experience:
IC
Employment Type
Unclear
Department / Functional Area
Key Skills
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