IT/Digital Infrastructure Service Delivery Lead, Associate Director, HYBRID

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U.S. Citizen U.S. Person or Immigration Status Requirements:

Security Clearance:

IT/Digital Infrastructure Service Delivery Lead Associate Director (P6)

Raytheon Digital Technology (DT)

Digital Business Technology Solutions CIO Team (DT Infrastructure)

Hybrid Role type

Multiple US locations (Major Raytheon US Sites)

Multiple positions open

At Raytheon the foundation of everything we do is rooted in our values and a higher calling to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of todays mission and stay ahead of tomorrows threat. Our team solves tough meaningful problems that create a safer more secure world.

Summary of Role:

Service Delivery Leads (SDLs) are responsible for managing a suite of infrastructure products and services that directly impact business unit operations and the end-user experience. SDLs serve as the primary connection between RTX Corporate DT Enterprise Services (ES) Infrastructure delivery teams and Raytheon Business Unit (BU) stakeholders ensuring that business requirements are reflected in service design feature implementation and operational support.

This role is accountable for driving continuous improvement across service delivery processes with a focus on reliability usability and customer value. SDLs manage cross-functional delivery teams guide the implementation of technical enhancements and champion Agile-aligned practices across their domain. They are ambassadors of customer experience and business outcome work across a complex matrixed environment to drive results with their peers and other stakeholders to optimize and standardize Digital Infrastructure Service Delivery

What You Will Do:

• Serve as the voice of the BU in ES Infrastructure delivery processes translating operational requirements into user-centric infrastructure solutions

• Act as a customer advocate in design and delivery discussions ensuring infrastructure solutions reflect real-world use cases and friction points

• Ensure that delivered services meet intended business outcomes and continuously evolve to support changing user needs

• Influence and coordinate cross-functional teams to ensure timely aligned service delivery across technical domains

• Manage end-to-end implementation and continuous improvement of infrastructure services in areas such as collaboration network or compute

• Collaborate with business and digital stakeholders to design configure and enhance infrastructure product features

• Partner with ES Infrastructure product and platform teams to align service delivery with customer expectations and enterprise standards

• Lead service development and configuration activities from initial requirement gathering through implementation and sustainment

• Oversee service optimization through automation tooling and process improvement

• Monitor and improve performance against Service Level Agreements (SLAs)

• Conduct regular reviews of service health user experience and delivery metrics; recommend and implement enhancements

• Contribute to product planning cycles by bringing forward BU service needs and delivery considerations including resourcing sequencing and operational impacts

Qualifications You Must Have:

• Role typically requires a bachelors degree with 12 years relevant experience an advanced degree with 10 years experience and in lieu of degree 16 years of relevant experience will be considered.
• Experience in IT service delivery infrastructure operations or IT business technology roles

• Experience with team leadership or with management on technical projects/programs.
• Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance

Qualifications We Prefer:

• Strong understanding of infrastructure delivery user experience principles and operational support models.
• Experience supporting enterprise users or business units in a complex matrixed organization
• Familiarity with Agile delivery practices or product operating models preferred
• Relevant certifications such as ITIL Foundation CORE Apprentice/Champion or SAFe certification are a plus

• Ability to translate business or user requirements into service features and delivery plans

• Experience with automation process optimization or service improvement initiatives
• Experience working with outsourced service providers and or an internal shared services team

• Effective cross-functional communication and stakeholder management skills

• Knowledge of service delivery metrics SLAs and enterprise performance reporting

• Ability to coach and support team members in adopting product-oriented mindsets and continuous improvement practices.

What We Offer

• Our values drive our actions behaviors and performance with a vision for a safer more connected world. At RTX we value: Safety Trust Respect Accountability Collaboration and Innovation.

• Relocation Eligibility/Location This will be a Hybrid role type that must be located near one of the major US Domestic Locations for Raytheon and we are open to any Raytheon US locations as space and business case allows:
  • US Northeast: Woburn MA; Tewksbury MA Andover MA Marlborough MA Pelham NH or Portsmouth RI
  • Tucson AZ
  • McKinney or Richardson TX
  • El Segundo CA
  • Huntsville AL
  • Northern VA/DC (DMV)
  • Aurora CO
• Relocation support will be available to the applicant as needed to move to one of the preferred locations as business need dictates. If you live near one of the listed US sites relocation will not be necessary/provided. Occasional Business travel may be necessary to our US Domestic Locations beyond the assigned work location.

• Please consider the following role type definition as you apply for this role.

• Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. The ratio of time working onsite will be determined in partnership with your leader. We expect the selected applicants to be onsite 3 days per week on average.

Clearance Information: This position requires security clearance that is active and current (US DoD Secret). DCSA Consolidated Adjudication Services (DCSA CAS) an agency of the Department of Defense handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: salary range for this role is 147000 USD - 295000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

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