Lead Office Associate
Lead Office Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Comfort starts with our 10000 team members across the globe who are transforming the power of comfort every day. Our employees have the power to change lives in our homes work and communities. We foster an inclusive environment while honoring a legacy built on family where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset and innovation propels us into the future youre ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):
- Assist Stores with delivery related issues
- Manage the return process and ensures the timely and accurate closing of manifest.
- React to limited incoming non-delivery related customer calls received at Distribution Center
- Backfill other office positions as required by business needs
- Resolve delivery issues received from customer and driver incoming calls as well as centralized customer care staff
- Process delivery billing
- Assist Service Supervisor with various documents and communication to Distribution Center team
- Manage customer issues/needs
SCOPE & IMPACT:
Supports the retail store locations within the established distribution region. The success of this role will be measured by the number of store or customer issues and the result of the resolution to the customers or stores satisfaction.
MINIMUM REQUIREMENTS:
- High School Diploma or GED required 0-2 years of work related experience or equivalent
- Proficiency with Office software including email excel word and potentially power-point. Requires the interest and aptitude to learn and use the RMS WMS system in-depth and repeatedly.
- Minimal travel required (1%)
PREFERRED REQUIREMENTS:
Associates Degree Preferred
SUPERVISORY RESPONSIBILITIES: Responsible for directing or overseeing other employees daily work activities.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
Office environment/no specific or unusual physical or environmental demands.
CORE ATTRIBUTES:
Communicate Transparently
Lead the Team
Impact and Influence
Deliver Results
Coach and Develop
At La-Z-Boy we are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. We understand that ouremployees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of upmost importance as we work together to Build Something Amazing.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the incumbent for this job. Duties responsibilities and activities may change at any time with or without notice
Additional Job Description:
Weekly Hours:
40Benefits for Employees in the US:
Benefit offerings to employee and their families include: Medical Vision Dental and Basic Life Insurance available 401k retirement plan with company match of up to 6%. Paid time off includes: 9-11 paid holidays each year two weeks prorated vacation as a new hire and either personal time (non-exempt only) or state mandated sick time.
More information can be found via: 2025 La-Z-Boy Benefits Overview
At La-Z-Boy Incorporated were an equal opportunity employer. We understand that our employees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
We are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability you may request a reasonable accommodations by emailing our recruiting team at or by calling .
Required Experience:
IC
Employment Type
Full-Time
