Relationship Manager -Employer Services (Remote)
Relationship Manager -Employer Services (Remote)
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1 Vacancy
Job Description
The Relationship Manager will collaborate to maintain and expand business relationships conduct and support retention client satisfaction and development activities within an assigned account territory for Experians Employer Services.
- Develop relationships with client by researching and understanding business needs responding to client requests and being the liaison between the client and internal departments.
- Create and maintain strategic account plans for top clients within portfolio
- Support the renewal of existing business with the Client Development Executive.
- Responsible for client retention activities and ongoing satisfaction.
- Generate client advocacy that can be used in the market
- Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation
- Maintain and expand relationships within client network across various buyer personas
- Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.
- Lead client briefings quarterly business reviews and executive summaries
- Collaborate with Customer Success team for data quality best practices and address gaps/opportunities
- Inform and educate clients on new and existing projects/products
- Create and refer leads to Client Development Executive
- You will report to the Sr. Director of Relationship Management
Qualifications :
Qualifications
- Bachelors degree or equivalent experience
- 3 years complex relationship management related experience
- Experience in Experian Employer Services (Verifications Unemployment Employer Tax Services WOTC Onboarding I9 Paperless Pay W2 and ACA)
- Experience with consultative sales customer service and project management
- Ability to travel
Additional Information :
Benefits/Perks:
- Great compensation package and bonus plan
- Core benefits including full medical dental vision and matching 401K
- Fully remote environment
- Flexible time off including volunteer time off vacation sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LI-remote
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
Company Industry
Department / Functional Area
Customer Service
Key Skills
- Business Development
- Sales Experience
- Loyalty Marketing
- Portfolio Management
- Wealth Management
- Financial Services
- Algebra
- Territory Management
- Banking
- Relationship Management
- Customer relationship management
- Geometry
