Orthodontic Treatment Coordinator
Orthodontic Treatment Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Schedule: Full-time 5 days a week Mon - Fri must be open to Saturdays if needed Must be open to local travel to support orthodontic needs across multiple studios
At Tend our Orthodontic Treatment Coordinators are at the heart of delivering exceptional specialty care. Youre the first smile our members see when they arrive for orthodontic treatment and the steady guide who supports them from consultation to case acceptance and beyond.
This role is dynamic people-first and deeply collaborative. Youll work closely with our orthodontists and studio teams to coordinate care across multiple locations ensuring each patient feels informed confident and excited about their smile transformation. From presenting customized treatment plans to navigating insurance and payment options youll be a trusted partner in their journey.
If youre passionate about service love building relationships and thrive in fast-paced environments where every detail matters this role is for you.
What Youll Do:
Be the warm and welcoming face of the orthodontic experience whether in-person or virtually
Own the full check-in and check-out process with professionalism and empathy
Travel locally within the market to support orthodontic consultations follow-ups and treatment starts across studios
Present orthodontic treatment plans with clarity and enthusiasm helping patients understand their options and feel confident about their care
Guide financial conversations including insurance breakdowns out-of-pocket estimates and flexible payment solutions
Support the Orthodontist chairside during consultations by preparing forms images and case documentation
Partner with Studio Managers and clinicians to ensure seamless scheduling clinical flow and case progression
Use sound judgment and Tend tools to resolve patient questions or concerns in real time
Coordinate referrals follow-ups and align on case progress across the team
Maintain a tidy safe and compliant environment across studio visits
Participate in daily huddles to align on same-day cases and upcoming treatment needs
Respond to patient inquiries with accuracy warmth and professionalism
Contribute to a culture of teamwork respect and exceptional service
What You Have:
12 years of healthcare experience required (dental or orthodontic strongly preferred)
Experience presenting treatment plans ideally in ortho or specialty dental settings
Comfortable discussing procedures clinical timelines and financial obligations with patients
Knowledge of insurance verification benefits coordination and billing practices
Experience with dental practice software (Dentrix a plus)
Strong organizational skills and meticulous attention to detail
Clear confident communication skills both written and verbal
Team-oriented mindset and ability to thrive in a fast-paced mobile environment
Adaptable proactive and passionate about patient-first service
Flexibility and willingness to travel to various studios within your local market
What We Offer:
Compensation: Competitive pay and opportunity to grow
Health Benefits: Medical dental vision and telemedicine options with Tend covering a significant portion of premiums
Wellness Perks: Free dental care for you and discounted care for family; cosmetic and orthodontic discounts included
Financial Benefits: 401(k) with company match HSA/FSA options
Paid Time Off: Generous PTO that grows with your tenure paid holidays
Extra Coverage: Voluntary add-ons like accident and critical illness protection
Resources: Access to our Employee Assistance Program and additional discounts
Join us in transforming orthodontic care where every patient leaves with a confident smile and every team member feels proud of the work they do.
Required Experience:
IC
Employment Type
Full Time
