Banking Operations Manager EMEA & UK

About the Banking Operations Team

The newly established Banking Operations team is instrumental in ensuring Wise delivers outstanding service and protects customer money through excellence in banking operations. We act as a crucial bridge between Payment Operations Banking Product and our global banking partners. Our mission is to proactively manage partner-related risks reduce partner costs and support business growth ultimately streamlining our payment operations to be cost-effective low-risk and scalable by elevating partner bank performance and holding them accountable to Wises ambitious goals.

About the role

This is a unique opportunity to build the future of banking operations at Wise from the ground up directly impacting customer experience and empowering teams through collaborative change towards Money without borders - instant convenient transparent and eventually free.

As a Banking Operations Manager you will be a pivotal individual contributor driving the operational success and strategic growth of Wise. You will own critical operational domains manage key banking partner relationships provide data-driven strategic insights and lead complex initiatives to optimize our global payment ecosystem thriving in a dynamic and evolving environment as you help build clarity and structure.

What youll do

In this role youll be a key driver in advancing our mission by focusing on core operational domains and strategic partner management collaborating closely with our diverse internal teams and global banking partners. You will:

• Cultivate strategic partner relationships: Build and nurture strong collaborative relationships with our global banking partners. Youll act as a primary liaison managing Service Level Agreements (SLAs) driving partner accountability and ensuring the consistent delivery of high service quality for seamless money movement.

• Champion operational excellence & incident resolution: Lead efforts to identify opportunities for significant operational change and continuously optimize banking processes across the payment ecosystem. This includes proactively troubleshooting complex system issues and acting as a core member of the bank partner incident management team to minimize disruptions and reduce operational load.

• Work on new integrations & strategic expansion: Drive the operational readiness and execution for new banking partner integrations payment routes and currency launches. Youll ensure smooth low-risk rollouts collaborate with Product and Engineering teams and support strategic alignment as Wise continues its rapid global expansion.

• Deliver data-driven insights: Establish define and track key operational KPIs and metrics related to banking partner performance. Youll design reporting frameworks and generate strategic insights that inform critical company decisions and guide our overall banking strategy.

• Empower & connect internal teams: Develop best practices implement training programs and share crucial knowledge with Regional Payment Operations teams. Youll help them enhance problem-solving boost operational efficiency and foster stronger cross-functional collaboration.

Qualifications :

• Minimum 5 years of professional experience in Banking Operations partner relationship management banking regulation or global payments in a fast-paced environment.
• Proven experience in driving significant operational change through effective B2B communication and collaboration consistently optimizing processes for efficiency and impact.
• Demonstrated success in global and cross-team collaboration working effectively with diverse teams across multiple locations to achieve shared objectives and drive operational efficiency.
• Basic data skills (e.g. ability to navigate tools like Looker to gather relevant data points).

What will make you successful in this role:

• Operational & payments expertise: In-depth knowledge of banking systems payment operations partner management and operational risks.
• Problem solver & driver: Youre a self-starter who drives to make things happen. Youre comfortable tackling complex issues taking charge in difficult situations and delivering impactful projects.
• Data-driven strategist: You have a strong analytical mindset able to build narratives from data define KPIs and influence strategic decisions.
• Relationship builder & communicator: Youre proactive and excel at building strong relationships with both external banking partners and diverse internal stakeholders (Banking Product Engineering Regional PayOps). Youre a straight-up clear and honest communicator who can adapt to different audiences and persuade others.
• Accountability enforcer: Youre skilled at holding both external partners and internal teams accountable for performance and action plans.
• Continuous learner: Your intellectual curiosity has no limit guiding you to learn and adapt in a dynamic environment.
• Team player: You enjoy being part of an inspiring team environment where ideas are shared openness is valued and youre comfortable giving and receiving feedback.

Nice-to-haves:

• Experience driving process improvements and/or scaling operations.
• Experience working with global teams or managing relationships across different time zones and regions.
• Excellent written and verbal English skills additional language skills are a plus.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit .

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Remote Work :

No

Employment Type :

Full-time