Account Support Manager
Account Support Manager
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
SCOPE OF POSITION
To maintain ownership of existing identified accounts to improve the level of customer service while increasing business opportunities.
JOB EXPECTATIONS & KEY RESPONSIBILITIES
- Dedicate yourself to the success of Expeditors and the customer using ethical business practices personal commitment passion sacrifice and an obsession with the fundamentals of running the business.
- Communicate and collaborate with the account team on areas of potential risk or exposure to the customers business
- Provide and manage reporting and visibility tools to the customer.
- Drive process improvement throughout your district and network.
- Maintain & update SOPs to ensure customer expectations are documented & executed within our operational teams. This includes but is not limited to rates KPI expectations and general customer service requirements.
- Support prepare and conduct customer business reviews by running appropriate reports; help identify and communicate trends and improvement opportunities through analysis.
- Customer KPIs are being met
- Customer satisfaction
REPORTING STRUCTURE
Customer Retention & Development Manager
Qualifications :
- University or equivalent business qualifications
- Minimum 3 years industry experience
- Proven work experience in business development
- Proficient in MS Office and CRM software
- Ability to communicate up and down management hierarchy with equal effectiveness
- Strong presentation skills and analytical skills
- Proven problem solving and interpersonal skills
- Fluent in Spanish and English (both required)
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation
- Health Plan: Medical
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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