Rooms Supervisor (M/F/X)
Rooms Supervisor (M/F/X)
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
We are seeking an enthusiastic and professional Reception Supervisor to join our team in the historic city of AlUla Saudi Arabia. As a key member of our front-of-house operations you will lead and inspire our reception team to deliver exceptional guest experiences in this unique cultural destination.
- Oversee daily reception operations ensuring consistent service standards and a warm engaging approach
- Lead and mentor the reception team fostering a collaborative and customer-focused environment
- Manage guest check-ins check-outs and inquiries efficiently providing personalized service
- Coordinate with other departments to address guest needs and resolve issues promptly
- Implement and maintain front desk procedures to optimize efficiency and guest satisfaction
- Monitor and analyze guest feedback implementing improvements to enhance the overall experience
- Manage shift schedules and assignments to ensure adequate staffing at all times
- Conduct regular team meetings to communicate priorities and performance expectations
- Stay informed about local attractions and events in AlUla to provide knowledgeable recommendations to guests
- Ensure compliance with Saudi Arabian hospitality standards and cultural sensitivities
Qualifications :
- Proven supervisory or team leader experience in the hospitality industry
- Strong leadership skills with the ability to motivate and develop team members
- Excellent communication and interpersonal skills with fluency in English (additional languages are a plus)
- Proficiency in hotel management systems preferably Opera Cloud or similar platforms
- Demonstrated ability to work independently and manage shifts with confidence
- Outstanding problem-solving skills and attention to detail
- Positive attitude professional appearance and genuine passion for hospitality
- Flexibility to work varying shifts including weekends and holidays
- Strong organizational and time management abilities
- Customer service expertise with a track record of delivering exceptional guest experiences
- Effective conflict resolution skills to handle challenging situations professionally
- Familiarity with Saudi Arabian culture and customs particularly those relevant to AlUla
- Adaptability to work in a dynamic fast-paced environment
- Basic computer skills including proficiency in Microsoft Office suite
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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