Network Engineer
Network Engineer
Posted on :
04-07-2025
Employer Active
1 Vacancy
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Job Description
The MOS PSE performs a wide range of duties including some or all the following:
- Provide L1/L2 support as required of the technical support for the NICE product and utilize engage and co-ordinate efforts with suppliers/other representatives as needed.
- Knowledge of NICE solutions NTR and NTR-X.
- Work directly with clients System Engineers to support the NICE infrastructure across the customers organization globally.
- Should be capable to deploy NICE product for the customer.
- Create record of the case and performing remediation in accordance with the severity of the case.
- Engage and co-ordinate efforts with suppliers/other representatives as needed.
- Assist clients Administrators with questions and problems associated with the configuration administration and management of users in the NICE system.
- Provide basic application training and support to clients Engineers on the NICE applications as required.
- Document and maintain NICE system specifications (Site Documentation) across all sites.
- Provide and evaluate proactive Health Checks on a daily weekly and monthly basis.
- Perform MAC (Move/Add/Change) jobs.
- Assist with NICE projects installations and change management as required to support environment and infrastructure.
- Perform NICE system maintenance across all sites as required.
- The PSE is expected to manage customer relationships and expectations communicate effectively troubleshoot and resolve technical issues.
- Effectively manage time and maintain regular communication and updates to both customer and management.
- Participate in training classes or special projects as needed.
- Other roles and responsibilities may be assigned on an as needed basis.
Qualifications :
Must have a minimum of 2-3 years of proven experience with the following:
- Very good communication skills.
- Availability to work and cover a 24x7 operational support model with 5 days working including weekend shifts.
- Troubleshooting and log analysis of Windows operating system is an advantage.
- Experience of working in medium or large teams. Must be a Team player.
- High customer service orientation.
- Will be the NICE face in front of customers both verbally and in writing.
- Ability to work independently with a strong sense of self responsibility and accountability.
- Should be flexible to work round the clock as needed.
- Collaborative and shared knowledge and experience.
- Can adjust well to constantly changing environments.
- BS in Computer Science Electrical Engineering or related technical degree preferred.
- Voice operation experience
- Experience working with voice and data networks in the capacity of design implementation or project management.
- Microsoft operating systems Networking MySQL/SQL Security and VoIP technology
- Knowledge of database writing/modifying scripts is expected.
- Telephony experience and certifications VoIP and CTI
- Telephony Experience with most common PBX Switch and ACD Vendors - Avaya Fusion IPC advantage.
- CTI Experience with most common PBX Switch ACD and CTI vendors Avaya Map-D DLG CV-LAN AES (TSAPI) Nortel Symposium Aspect Prospect Portal Contact Server (CMI) Siemens Call-Bridge Cisco ICM Genesys advantage.
- HP MCSE MCP certifications advantage.
- Can express appropriately both verbally and in writing.
- Copes well with conflicts and can resolve them.
- Can learn and adapt to new technology independently and fast.
- Can identify solutions even when not all technical information and data are available.
- Works methodologically and follows the process.
- Works well in alignment and coordination with the customer designated team.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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