Service Designer
Service Designer
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Job Description
Service Designer
- Multiple full time 12 month fixed term roles
- Geelong office location with flexible hybrid working (3 day office attendance required per week)
- Offering a competitive circa salary of $150000 plus super and benefits
Help advance whats possible
Right now were seeking a Service Designer who will play their part in this shared purpose. Someone with the right skills and expertise as well as attitude and openness to new ideas that help advance positive outcomes for us their colleagues and themselves.
Find out more about our shared purpose and what drives every one of us.
About the role
We are embarking on a journey to establish a high-performing internal service design team and we are looking for three talented Service Designers to help bring our forward-thinking vision to life. After working with an external vendor for the past year were ready to build in-house capability as part of a larger transformation program.
As a Service Designer within our Design and Optimisation branch you will play a pivotal role in creating and delivering seamless service experiences that meet both client needs and business goals. Youll collaborate across teams including tech process and operations to transform complex challenges into elegant user-focused solutions. From research to ideation prototyping to delivery youll have the opportunity to deliver work that makes a difference to now and for the future.
About the Team
Reporting to the Senior Project Manager this role sits within Design and Optimisation Branch in the Enterprise Transformation Division. You will be joining a dynamic fast paced branch who are curious and open to new ways of working.
The Enterprise Transformation Division successfully delivers the organisations strategic priorities cost effectively and in a way that optimises organisational outcomes client employee and provider experience and a positive community impact. The division oversees the Portfolio Program and Project Delivery for the TAC as well as the technology development and operations (including digital) for the TAC.
What were looking for
Demonstrated experience in the development and implementation of strategic service design
Strong understanding of service design process & activities and significant experience in applying human-centred design and systems thinking to design and prototype new products and services
Demonstrated experience in planning and implementing solutions to drive efficiency while maintaining balance between clients business and technology
A solid grasp on planning and conducting user research user testing A/B testing rapid prototyping heuristic analysis usability and accessibility concerns
Outstanding Stakeholder Management
Excellent stakeholder engagement and the ability to influence and inspire others to learn or understand processes
Influence real change. Apply today
Click apply to submit your Cover Letter and Resume. If successful youll progress to an interview. All applicants will be advised of the outcome of their application.
For more information read the attached Position Description or contact Tamika Russell Shared Services Specialist via email: for a confidential discussion. Applications for this role will be accepted up until 11:55pm on Monday 14 July 2025.
If we can do anything to help make applying for this role easier please let our People Culture & Engagement Team know at . If over the phone is better for you our number is.
Child Safety
At the TAC we are committed to the safety of children and young people. For more information regarding our commitment to child safety please visit our website.
This role will require you to have a valid Working with Children Check.
A current TAC employee is eligible to apply for another position at TAC if:
- The employee has been in their current position for at least 12 months; and
- Has attained at least a competency 2 (for job groups 1-5); and
- Is not currently on a Performance Improvement Plan (PIP)
Employment Type
Full-Time
