Constituent Services Coordinator
Constituent Services Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
The Opportunity:
UCFs Office of the President seeks candidates for a Constituent Services Coordinator. The Coordinator serves as a welcoming face and first point of contact for the Office of the President. This is a pivotal position that shapes how the university engages with its most important audiences including students families faculty staff and community members. This role is essential in managing sensitive inquiries supporting office operations and ensuring a seamless experience for all who engage with our office.
The primary responsibility of the Constituent Services Coordinator is to oversee and work alongside relevant leadership members across the University regarding any/all university constituent matters related to customer service needs and complaint handling many times involving confidential and sensitive matters and complex problem-solving. In addition the role will serve as the main contact for front desk operations and provide general administrative support. The role is designed to work independently with limited supervision.
This is a highly visible people-centered role and requires the selected candidate to work on-site full time at UCFs Main Campus.
Classification Title: Administrative Coordinator III
Responsibilities:
Handles high-level and complex concerns or complaints from any/all university constituents. Provides strong customer service and problem-solving of such. Involves relevant leaders across the University as applicable and uses sensitivity and confidentiality protocols as relevant.
Manages front desk offices activities; serves as the first point of contact for entry into the Presidents Division; greets constituents and answers phones. Checks and triages all inbound emails. May schedule and supervise student workers.
Provides general administrative support as necessary to include but not limit to items such as: providing reports; reviewing and analyzing data; preparing meeting rooms; managing files and records; handling office supplies and inventory; some calendar and meeting management.
Serves as back-up to other area administrators as needed.
Miscellaneous complex project work and support as needed.
Minimum Qualifications:
Bachelors or Masters degree and 4 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information
Preferred Qualifications:
4 years of experience in a customer service administrative support or office management role.
Experience supporting senior leadership and managing executive calendars.
Experience with project management and project management platforms (Asana or similar).
Familiarity with Customer Relationship Management software (CRM) such as Salesforce Oracle or similar.
Proficiency with Microsoft Office Suite.
The ideal candidate will possess the following qualities:
Strong customer service mindset with the ability to handle sensitive information with professionalism and discretion.
Exceptional organizational skills and attention to detail.
Outstanding interpersonal skills with a proactive helpful attitude.
Adaptable and able to manage competing priorities in a fast-paced environment.
Special Instructions to the Applicants:
This position works fully on-site at UCFs Main Campus.
Applicant must be authorized to work for any U.S. employer as sponsorship is not available for this position.
Classification Title: Administrative Coordinator III
Are you ready to unleash YOUR potential
As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
Flexible work environment
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
#LI-ONSITE
Department
Office of the President Division Budget and Human ResourcesWork Schedule
Monday - Friday 8:00AM - 5:00PMType of Appointment
RegularExpected Salary
$48722.00 to NegotiableJob Posting End Date
0AMAs a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position please call or email .
For general application or posting questions please email .
Required Experience:
IC
Employment Type
Full-Time
