Executive Deskside Support Analyst
Executive Deskside Support Analyst
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Job Description
Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the worlds most admired brands Toyota is growing and leading the future of mobility through innovative high-quality solutions designed to enhance lives and delight those we serve. Were looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS) the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity it is an essential part of this world-changing company- delivering on Toyotas vision to move people beyond whats possible. At TFS you will help create best-in-class customer experience in an innovative collaborative environment.
To save time applying Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who were looking for
Toyota Financial Services is looking for a highly motivated and service-oriented Executive Deskside Support Analyst to provide white-glove 24x7 technical support to our executive leadership team and their support staff. This role requires a calm proactive professional who thrives in high-pressure environments and is passionate about solving complex problems with speed discretion and polish.
Youll need to demonstrate strong communication collaboration and troubleshooting skills while working closely with our executives to ensure uninterrupted productivity. If you are confident working across technologies and capable of prioritizing multiple urgent requests with poise this role is for you.
What youll be doing
Deliver executive-level 24x7 deskside and remote support for laptops (Windows/macOS) mobile devices (iOS) collaboration tools and AV equipment.
Lead or contribute to IT initiatives such as hardware/software refreshes and business productivity improvements.
Own incident escalation resolution and reductionproviding follow-through and documentation for each.
Partner with engineering and support teams to develop and implement permanent fixes for recurring issues.
Support executive meetings travel as needed and assist with high-visibility internal events (e.g. Quarterly Board of Director Meetings).
Maintain prompt and professional communication with executive stakeholders and delegate tasks appropriately.
Provide backup or support for non-executive staff when needed.
What you bring
5 years of progressive IT support experience including at least 2 years in executive or VIP support.
Hands-on experience with Windows macOS iOS and Microsoft 365 in a corporate setting.
Proven ability to troubleshoot technical issues under pressure with a focus on permanent resolution.
Excellent communication and interpersonal skills especially when interacting with senior leadership.
Ability to multitask prioritize and adapt quickly to shifting demands.
Strong sense of ownership initiative and accountability.
Experience working on-site Monday through Friday with flexibility for after-hours or weekend needs.
Added bonus if you have
Team lead or supervisory experience over small to medium sized support staff
ITIL Foundations certification.
Experience supporting AV solutions and collaboration platforms like Microsoft Teams and Zoom.
Familiarity with automation or scripting to streamline support tasks.
Exposure to mobile device management (MDM) tools and business continuity practices.
Strong organizational skills including calendar coordination and executive scheduling.
What well bring
During your interview process our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork flexibility and respect
Professional growth and development programs to help advance your career as well as tuition reimbursement
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family
Toyota 401(k) Savings Plan featuring a company match as well as an annual retirement contribution from Toyota regardless of whether you contribute
Paid holidays and paid time off
Referral services related to prenatal services adoption childcare schools and more
Tax Advantaged Accounts (Health Savings Account Health Care FSA Dependent Care FSA)
Relocation assistance (if applicable)
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10 different Business Partnering Groups across 100 different North American chapter locations that support team members efforts to dream do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race ethnicity national origin sex sexual orientation gender identity or expression age disability religion military or veteran status or any other characteristics protected by law.
Have a question need assistance with your application or do you require any special accommodations Please send an email to .
Required Experience:
IC
Employment Type
Full-Time
