Sales Operations Specialist

Tired of working at a good job

At Elevaris Medical Devices our goal is not to be good its to be extraordinary.

Extraordinary performance comes from extraordinary people. And the foundation for extraordinary people is extraordinary culture. Our values of Integrity Investment Inclusion and Ingenuity describe the behaviors that define our unique culture. They are what set us apart and what makes us trusted leaders in our field.

Come find out why Elevaris employees give our company an Employee Net Promoter Score of 72! *

Elevaris Medical Devices is a Contract Development and Manufacturing Organization (CDMO) for industry-leading multi-national healthcare companies global Original Equipment Manufacturers (OEMs) and emerging technology companies. It is one of the worlds leading manufacturers of made-to-spec procedural needles and specializes in the manufacture of precision micro-components complex tubular components and sub-assemblies for the medical device industry. We also distribute a wide range of complementary pharmaceutical products surgical instruments and medical supplies.

(*US average)

POSITION SUMMARY

The Sales Operations Specialist is a critical high-impact role designed to enhance the efficiency and effectiveness of the Elevaris Medical Devices sales team. This individual will act as the primary point of contact and liaison for the sales team on all customer-centric operational matters. The core mission is to own and execute key commercial and operational processes including sample coordination contracting and customer-facing regulatory and quality requests. By managing these complex multi-step processes the Specialist will directly reduce the administrative burden on the sales team accelerate the sales cycle and ensure a seamless customer experience. This position is ideal for a highly organized proactive and process-driven professional who thrives on cross-functional collaboration and wants to make a tangible impact on a growing global sales organization.

ESSENTIAL FUNCTIONS/MAJOR RESPONSIBILITIES:

Primary Focus: Commercial & Operational Support (70%)

• Act as the primary point of contact for the Sales Team on post-commitment customer-facing operational tasks ensuring timely follow-through and resolution.
• Manage the entire sample request process coordinating with internal manufacturing and engineering teams to ensure samples are produced and shipped to customers efficiently.
• Serve as the central liaison between the Sales team and internal departments (e.g. Quality Regulatory Engineering) to manage and fulfill customer requests for documentation and information.
• Proactively track the status of customer orders and communicate on-time delivery information back to the sales team.
• Assist with the customer-facing aspects of the contracting process ensuring accuracy and timeliness.
• Support the sales team by gathering and providing customer-facing documentation related to New Product Initiatives (NPI).
• Help troubleshoot customer-related shipping and logistics issues by working with internal supply chain teams.

Secondary Focus: Top-of-Funnel Support (30%)

• Assist the Director of Sales Operations by executing market research and identifying target contacts within key accounts to support prospecting efforts.
• Help maintain data integrity within HubSpot CRM as it relates to account and contact information for pipeline development.

MINIMUM REQUIREMENTS:

• Bachelors degree in business Communications Life Sciences or a related field.
• 3-5 years of experience in a role requiring significant cross-functional coordination such as sales operations project coordination customer success or account management.
• Proven ability to manage multiple projects and requests simultaneously in a fast-paced environment with a high level of attention to detail.
• Excellent interpersonal and communication skills with a demonstrated ability to build relationships and communicate effectively with both commercial and technical teams.
• A proactive problem-solving mindset with a track record of taking ownership and driving processes to completion.
• Proficiency with a modern CRM platform (e.g. HubSpot Salesforce) and the MS Office Suite.

PREFERRED SKILLSET:

• Direct experience in the medical device life sciences or CDMO industry is highly preferred.
• Experience specifically with customer-facing regulatory quality or sample coordination tasks.
• Hands-on proficiency with HubSpot and/or NetSuite.
• A strong understanding of complex multi-stage B2B sales cycles.

PHYSICAL DEMANDS & ADA STATEMENT:

The physical demands described within the Essential Functions section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers co-workers and external partners. Contact your manager or HR to understand the Work Conditions and Physical requirements that may be specific to your role.

An Equal Opportunity Employer/Contractor: Elevaris believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race color creed religion genetic information sex sexual orientation national origin age status with regard to public assistance marital or veteran status disability or any other characteristic protected by local state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship including recruitment hiring training promotion transfer discipline layoff recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.