Customer Operations Specialist
Customer Operations Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
OVERALL PURPOSE OF THE JOB/ RESPONSIBILITIES
Part of the Solutions and Services BPA organization the Customer Operations Specialist:
- Co-ordinate the order treatment with appropriate internal costumers: Solution Sales Account Managers Project Manager SDM Finance departments.
- Take total ownership on customers orders from the Purchase Order receipt to the delivery invoicing and cash collection.
MAIN ACTIVITIES / TASKS
Act as Main interface for Solution sales Account Managers (and customers for specific activities) finance and project management/SDM during order treatment process.
- Organize kick off meeting (Engagement Review) at purchase order reception for large or non-recurrent projects with all solution actors: Project Manager Solution Sales and Finance (Change Point or Oracle Engagement reviews)
- Check customers Purchase orders (PO) and book it in Gemalto ERP order entry system to allow treatment from project manager.
- Pos follow-up and invoicing in coordination with internal interfaces and customer a proactive mode
- Relay information to/from customers versus project manager / solution sales
- Support the credit management on customers overdue treatment with Solution Sales Account Management and Finance
- Manage post sales activity for all solutions (on administrative standpoint)
- Contribute to the short-term backlog billing forecast exercise and its achievements.
- Provide agreed reporting to Solutions Sales Customer Finance and BPA Management
- Attend sales meetings customer meetings and delivery center steering committees when required.
- Clean and update billing backlog to ensure billing on time.
Competencies and Skills:
- Experience in Solutions & Services business to Mobile & Banking sectors
- Sales administration and logistics (Payment Terms Taxes Customs Rules )
- System Tools: ERP tools IT Literate (Microsoft Pack Office )
- Good organization skills andi Rigor
- Use to work in complex administrative structures.
- Customer oriented & availability
- Stress resistant
- Good oral & written communication
- Fluent English
Education qualifications and special training
- Degree in business or administration
- 1 to 3 years experience in similar position or Sales Administration
- Good to have experience in the digital banking industry.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
