Customer Success Representative
Customer Success Representative
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Job Description
Location:
Alamo Tennessee United States of AmericaJob ID:
R0097569Date Posted:
Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
Communications & Corporate AffairsJob Schedule:
Full timeRemote:
NoJob Description:
Are you passionate about delivering exceptional customer experiences and driving operational excellence Join Hitachi Energy as aCustomer Success Representativeand become the voice of our customers within our Alamo TN facility. In this pivotal role youll lead post-order management efforts ensuring seamless order processing shipment coordination and after-market support. Youll collaborate across departments to enhance satisfaction and contribute to our world-class service reputation.
This is your chance to make a meaningful impact in a global organization committed to innovation sustainability and continuous improvement. If you thrive in a fast-paced environment and enjoy solving problems building relationships and driving results we want to hear from you!
Responsible to ensure compliance with applicable external and internal regulations procedures and guidelines.
How Youll Make an Impact
Manage sales order fulfillment from purchase order acceptance through shipment and warranty phases
Drive clean order initiatives to streamline order entry and reduce throughput time
Collaborate with engineering to deliver complete high-quality drawing packages
Process change orders and coordinate with internal teams to manage post-order adjustments
Support revenue goals by resolving shipping holds and attending revenue meetings
Handle return authorizations concessions milestone billing and overdue invoices
Apply lean methodologies to improve processes and conduct problem-solving events
Communicate shipping schedules and proactively resolve potential delays
Your Background
Bachelors degree in Engineering or Business or equivalent experience
Work authorization to work in the U.S. without future sponsorship
Onsite availability at our Alamo TN facility
Proficiency in Microsoft Office; SAP experience is a plus
Understanding of general accounting principles
Strong organizational and basic project management skills
More About Us
At Hitachi Energy were shaping the future of sustainable energy with cutting-edge technology and a commitment to excellence
We offer opportunities for growth learning and career development in a collaborative and inclusive environment
Join a team that values innovation integrity and customer success
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.
This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
