Customer Service withGerman
Customer Service withGerman
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Job Description
Location: Athens Greece (Remote Work Available)
Languages: Native German English (Intermediate B2)
About the Opportunity:
Be part of the team driving Germanys premier free loyalty program and largest multichannel marketing platform! As a German-speaking Customer Support Specialist youll engage with customers collecting loyalty points for both online and in-store shopping. Customers can redeem these points in a reward store convert them into vouchers contribute to donations or even transfer them into Lufthansa Miles&More. A mobile app further enhances ease of use offering customers a seamless and rewarding experience.
Working Hours:
Days: Monday through Saturday
Shift Rotation: 9:00 am to 9:00 pm
Benefits and Compensation:
Monthly Salary: 1150 EUR (paid over 14 months)
Performance Incentive: Monthly 10% bonus based on performance
Meal Benefit: 3 EUR /day for the first year increasing to 6 EUR /day after 12 months
Healthcare: Comprehensive private insurance
Additional Perks: On-site gym wellness activities and a rooftop cinema with Acropolis views
Requirements:
- Skills:
Strong verbal communication with active listening
Customer-oriented approach and flexibility to interact with diverse personalities
Attributes: Positive problem-solver with a passion for delivering superior customer experiences
Responsibilities:
- Customer Service:
Handle incoming calls and manage back-office support efficiently
Anticipate and address customer needs with accuracy and empathy
Build trusting relationships through engaging effective communication
- Quality of Service:
Maintain accurate complete service delivery in line with company standards
Meet both individual and team goals striving for top-tier customer satisfaction
Keep organized up-to-date customer records and process documents
- Communication Standards:
Offer professional customer service through phone and email channels aiming to resolve issues on the first contact
Comply with established communication practices protocols and company guidelines
Contract:
Fixed-term with potential for extension based on performance
Apply now and be a part of Germanys most dynamic loyalty program in a vibrant Athens setting!
Employment Type
Full Time
