Tailored Care Management Extender

Tailored Care Management (TCM) Extender

Location: Greenville North Carolina
Schedule: Full-Time Monday - Friday 9:00 AM - 5:00 PM
Work Environment: In-Office
Compensation: Competitive hourly rate (based on experience)
Benefits: Full benefits package included (details below)

A mission-aligned behavioral health organization is seeking a Tailored Care Management (TCM) Extender to support care coordination and whole-person health services for Medicaid beneficiaries. This is a full-time in-office role based in Greenville NC ideal for professionals with a background in behavioral health care navigation or community-based services.

As a TCM Extender youll play a vital role in supporting the delivery of North Carolinas Medicaid Tailored Plan services ensuring that members receive coordinated compassionate care that reflects both clinical needs and social determinants of health.

Key Responsibilities:

• Assist Care Managers in coordinating services scheduling appointments and following up with members

• Support documentation and communication across medical behavioral and community-based providers

• Help members navigate Medicaid Tailored Plan benefits and access key health and social resources

• Monitor member engagement and alert the clinical team to potential risks or barriers

• Maintain accurate records and support compliance with Tailored Care Management requirements

• Provide culturally responsive person-centered support to diverse populations

Qualifications:

• Associates degree in Human Services Social Work Psychology or related field (Bachelors preferred)

• Experience in behavioral health care coordination or case management strongly preferred

• Working knowledge of Medicaid social service systems or community resource navigation is a plus

• Strong communication and organizational skills

• Ability to work well in a team-based fast-paced environment

• Commitment to equity inclusion and trauma-informed care

Compensation & Benefits:

• Competitive pay (commensurate with experience)

• Medical dental and vision insurance (BlueCross BlueShield MetLife Superior Vision)

• Company-paid life insurance short-term and long-term disability options

• Optional supplemental plans: Critical Illness Accident Cancer Advocate Hospital Cash

• Paid Time Off accrual starting on Day 1 available after 90 days

• 10 paid holidays annually plus bereavement leave

• Access to Relias Training Platform for free CEUs and professional development

• Monthly employee celebrations and a formal employee recognition program

This role is ideal for compassionate professionals ready to make a tangible impact on the lives of individuals navigating complex care systems. If youre passionate about coordination advocacy and community-based care this is where your work will matter.

Apply now to join a collaborative values-driven team committed to transforming behavioral health care from the inside out.

• Competitive pay (commensurate with experience)
• Medical dental and vision insurance (BlueCross BlueShield MetLife Superior Vision)
• Company-paid life insurance short-term and long-term disability options
• Optional supplemental plans: Critical Illness Accident Cancer Advocate Hospital Cash
• Paid Time Off accrual starting on Day 1 available after 90 days
• 10 paid holidays annually plus bereavement leave
• Access to Relias Training Platform for free CEUs and professional development
• Monthly employee celebrations and a formal employee recognition program