Head of Digital Workplace Delivery, Offshore Tietoevry Tech Services (m/f/d)
Head of Digital Workplace Delivery, Offshore Tietoevry Tech Services (m/f/d)
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Job Description
You may apply to Tietoevry by selecting Apply and fill your application details to the form. You may also Apply by using LinkedIn and populate details to your application from your LinkedIn profile.
Team Size: 80100 FTEs
Direct Reports: 68 Managers/Leads
Role Overview
We are looking for an inspiring and strategic leader to head our Digital Workplace Delivery Offshore. This role is ideal for a customer-obsessed transformation-oriented professional with a strong background in delivering scalable innovative and high-impact digital workplace services.
You will lead a cross functional distributed team of 80 professionals supporting 15 esteemed Nordics Customers. Youll drive operational excellence modern workplace transformation and digital experience outcomes across cloud Modern workplace M365 and VDI ecosystems.
Key Responsibilities
- Lead end-to-end service delivery across Digital Workplace End User Computing (EUC) M365 and Virtual Desktop Infrastructure (VDI) for global clients.
- Ensure consistent achievement of SLAs XLAs KPIs and CSAT/NPS across all customer engagements.
- Maintain 24x7 global support operations and manage delivery across multi-regions including Europe and Americas
- Serve as the executive delivery owner for strategic accounts; actively engage CXO/VP-level stakeholders.
- Support pre-sales RFI/RFP solution design and drive account growth initiatives to achieve 3035% upsell and portfolio expansion.
- Champion Digital Employee Experience (DEX) improvements through tools such as Aternity Nexthink Dynatrace and ServiceNow.
- Spearhead transformation initiatives around M365 Intune Copilot Teams SharePoint AVD and automation in operations.
- Lead complex transition/migration programs involving SAM VDI app packaging and Zero Trust security.
- Mentor and coach a cross-functional global team fostering a culture of performance innovation and engagement.
- Build future-ready teams via upskilling cross-skilling and targeted competency development.
- Optimize resource allocation and improve workforce utilization by 25% using data-driven planning and automation.
Ideal Candidate Profile
- 17 years of experience in IT Infrastructure Digital Workplace or End User Services with demonstrated offshore/global leadership. And you have at least 5 years of Leadership experience.
- Proven ability to lead and scale teams of 100 across geographies.
- Demonstrated success in large-scale service transitions cost optimization (2540%) and sustaining delivery excellence in multi-country setups.
- A respected leader known for high emotional intelligence coaching culture and strategic foresight.
- Skilled in business transformation strategic forecasting capability building and practice development.
- Hands-on experience in pre-sales RFI/RFPs bids FTE sizing and solution planning.
- Strong portfolio in managing high-value strategic accounts across Nordics and Europe.
Required Technical & Functional Expertise
- Microsoft 365 Ecosystem: Exchange Online Intune AAD Teams Copilot M365 Security & Compliance
- Device & Virtual Desktop Management: AVD Citrix RDS SCCM
- Service Platforms: ServiceNow ITAM SAM
- Cloud & Automation: Cloud transformation AI-led process automation
- DEX Tools: Aternity Dynatrace Nexthink
At Tietoevry we believe in the power of diversity equity and inclusion. We encourage applicants of all backgrounds genders (m/f/d) and walks of life to join our team as we believe that this fosters an inspiring workplace and fuels commitment to openness trust and diversity is at the heart of our mission to create digital futures that benefit businesses societies and humanity.Diversityequity andinclusion ()
Required Experience:
Director
Employment Type
Full-Time
