2nd Line IT Support
2nd Line IT Support
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Job Description
2nd Line IT Support
Basildon
Are you an experienced IT Support Engineer ready to take the next step Do you enjoy working directly with people as much as solving technical puzzles Want to escape the mundane and work in a role where no two days are the same this could be the role that ticks your boxes.
Join a friendly growing team within a trusted MSP serving a diverse range of SMB SME and corporate clients. Youll be at the forefront of solving complex technical challenges working with the latest tech and making a real difference to customers across all industries.
About the role:
Your day-to-day will revolve around providing hands-on technical support to a diverse range of clients across industriesmostly SMEs who depend on responsive expert IT support to keep their businesses running. Youll be dealing with escalations from the 1st line team handling a mixture of desktop network server and cloud-based issues and helping spot patterns or recurring problems that could be proactively fixed. Its a varied people-first role where no two days are quite the same. If you like switching between end-user support and behind-the-scenes systems work youll feel right at home here.
About the client:
This is a long-standing independently owned IT services company based in Basildon. While the team is small their reputation isntbuilt on reliability long-term client relationships and doing what they say theyll do. Theyre not flashy and they dont chase buzzwords but they care about giving proper support to businesses that dont have time for downtime.
If youre after a big corporate environment this wont be for you. But if youre looking for a tight-knit team a genuinely supportive manager and room to take ownership of your workread on.
Working hours:
Monday to Friday
9:00am 5:30pm
Key duties:
Escalated support for desktops laptops mobile devices networks servers and cloud services.
Diagnosing and resolving 2nd line support tickets via phone remote tools or on-site
Supporting Office 365 Azure
Helping to identify recurring issues and feeding into customer and process improvements
Supporting 1st line engineers when needed and helping with knowledge sharing
Key requirements:
Strong experience in a 2nd Line Support or similar technical support role
Confident troubleshooting Windows OS Office 365 printers networks etc.
Comfortable working across both hardware and cloud-based tech
Good communication skills
Strong organisational skills and ability to manage multiple priorities
A proactive attitude and eagerness to learn
Full UK driving licence preferred
Willingness to be part of a weekend support rota (shared fairly within the team)
Employment Type
Full Time
