Application Customer Support
Application Customer Support
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1 Vacancy
Job Description
Your Title: Application Support Specialist
Job Location: Knoxville TN
Our Department: Trimble MEP (Mechanical Electrical and Plumbing)
Do you stay on the cutting edge of technology And crave learning Then you will fit in with our team of tech enthusiasts and passionate software professionals!
Are you someone who values making a difference If so then join our team of diverse and unique individuals working collaboratively to change the way the world works!
What You Will Do
The Application Support Specialist serves as an important primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Trimbles MEP Estimating software packages.
This position focuses on our MEP Estimating products AutoBid Accubid and Estimation Desktop. You will:
Assist customers with system setup configuration implementation and general software usage.
Customer communication is a mix of e-mail telephone live chat and web-based support.
Understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels from knowledgeable IT to a basic end user with limited computer experience
What Skills & Experience You Should Bring
Critical thinking and problem-solving skills
Strong troubleshooting ability with general computer systems
Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause)
Capable of working autonomously or with little guidance
Excellent written and verbal communication skills
Customer-oriented with a strong desire to take care of the customers needs while following company procedures
Capable preferably thrives in high-pressure/time time-critical environments
What Skills & Experience You Could Bring
Construction industry experience specific to Electrical and Mechanical
1-3 years working in customer support or call center
Accubid knowledge
About Your Location
Under a flexible work arrangement (hybrid) this resource primarily supports the Construction Sector and works collaboratively across the Support Development and Product teams. In a hybrid role you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 3 days per week in office.
About Our Construction Division
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimbles core business sectors Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction ensuring everyone is on the same page whether or not theyre in the same place.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
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Pay Equity
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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
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Hiring Range:
18.32-
22.88-
Bonus Eligible
No-
Trimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
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candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Employment Type
Full-Time
