Intern - Digital Consumer Growth

Department: Digital Consumer Growth Team (DCGT) Cone Health

Reports To: Manager Digital Consumer Growth

Location: Hybrid Cone Health Facilities Community Sites and Virtual Engagement

Cone Healths Digital Consumer Growth Team (DCGT) is seeking forward-thinking results-driven intern to support enterprise-level strategies aimed at advancing digital health equity consumer engagement and MyChart optimization. This immersive internship is designed for emerging leaders with a passion for driving transformation at the intersection of healthcare delivery digital innovation and patient experience.

Interns will work alongside senior strategists technologists and community leaders to design and implement high-impact engagement initiatives. These efforts directly support Cone Healths organizational imperative to close digital care gaps enhance operational efficiency and drive measurable cost savings through increased digital adoption. This is a dynamic opportunity for future healthcare executives to gain hands-on experience within a system-wide innovation environment.

This internship position is a time-limited temporary position with a start date and orientation on 9/15/25. The total number of hours that an intern can work during this timeframe is 250 hours.

Consumer-Centered Digital Engagement

- Serve as a frontline ambassador for Cone Healths digital transformation strategy by promoting MyChart utilization and activation across multiple settings.
- Deliver personalized digital coaching to patients and families addressing common barriers to access such as login recovery password retention and proxy configuration leveraging Epic MyChart workflows.
- Guide consumers through MyCharts core featuresappointment scheduling test results secure messaging medication refills and eCheck-into enhance digital fluency and continuity of care.

Innovation in Learning and Experience Design

- Support the development and facilitation of scalable digital health education models including virtual learning modules instructional videos and culturally tailored content.
- Collaborate on the execution of data-informed community outreach strategies addressing the needs of targeted consumer segments such as digitally underserved rural populations multigenerational families and cautious senior users.
- Contribute to Cone Healths long-term learning infrastructure through enhancements to written resources LMS modules and event-based curriculum.

Event Leadership & Systemwide Engagement

- Coordinate and lead strategic engagement activations across hospital campuses ambulatory practices and key community venues.
- Manage all facets of event operationsfrom pre-planning and logistics to delivery and outcome reportingensuring alignment with enterprise KPIs and patient access goals.
- Represent the Digital Consumer Growth Team in professional settings with the capacity to engage clinicians executive leaders and community partners.

Performance Measurement & Impact Reporting

- Utilize Power BI Excel and Epic reporting tools to assess campaign effectiveness and surface actionable insights.
- Monitor and report key performance indicators including activation counts utilization deltas patient feedback and engagement penetration across populations.
- Assist with the synthesis of evaluation findings into executive-ready reports and strategic recommendations.

- Demonstrated leadership potential and a strategic understanding of healthcare systems digital transformation and consumer innovation.
- Exceptional interpersonal and oral presentation skills with the ability to translate technical tools into accessible human-centered value propositions.
- Proficiency in Microsoft PowerPoint Excel and digital communication platforms.
- Self-directed with strong organizational agility and a commitment to high-performance teamwork.

Preferred:

- Experience with Epic MyChart patient activation workflows or similar EHR-based consumer tools.
- Working knowledge of Power BI or related analytics and visualization software.
- Prior experience in project coordination customer engagement training facilitation or healthcare communication.