Oracle EBS & Hyperion Support Engineer (Financial Systems, Oracle DBA, Incident Resolution)

Job Summary

Synechron is seeking a seasoned Oracle EBS & Hyperion Level 2 Support Engineer with extensive experience in Oracle Financials Oracle E-Business Suite (EBS) Hyperion and related tools. The incumbent will serve as a key support figure for enterprise financial systems addressing complex incidents and supporting system stability performance and security. This role ensures ongoing operational excellence facilitating seamless financial processes and supporting business growth through reliable technical support.

Software Requirements

Required Software Skills:

• Oracle E-Business Suite (core modules like GL AP AR Fixed Assets Project Accounting)
• Oracle Hyperion (HFM Planning FCCS ARCS)
• Oracle Database (SQL PL/SQL RMAN)
• Support and monitoring tools for Oracle environments
• Operating systems: UNIX/Linux
• Incident & Change Management Systems (e.g. ServiceNow)
• Backup/Recovery tools (RMAN)

Preferred Software Skills:

• Oracle WebLogic Server administration
• Oracle Enterprise Manager
• Data Visualization/Reporting tools (e.g. BI Publisher OBIEE)
• Cloud integrations (Oracle Cloud AWS Azure)

Overall Responsibilities

• Provide Tier 2 incident resolution support across Oracle Financials EBS Hyperion and related systems ensuring minimal downtime
• Manage monitor and optimize Oracle EBS modules Hyperion and Oracle Database environments in production and non-production settings
• Assist with implementing patches upgrades and enhancements while maintaining system stability
• Support month-end year-end forecasting and budgeting activities within Hyperion
• Conduct root cause analysis and problem resolution ensuring recurrence prevention
• Document configurations support activities and incidences precisely for audit and knowledge sharing
• Collaborate with cross-functional teams vendors and stakeholders for issue resolution and system improvements
• Ensure security configurations are aligned with organizational and compliance standards
• Support disaster recovery and business continuity procedures

Technical Skills (By Category)

Programming Languages:

• Essential: SQL PL/SQL
• Preferred: Shell scripting Python for automation

Databases/Data Management:

• Oracle Database (RAC Data Guard performance tuning)
• Oracle Data Pump RMAN utilities

Cloud Technologies:

• Basic familiarity with cloud services like Oracle Cloud AWS or Azure (preferred)

Frameworks and Libraries:

• Oracle Middleware components WebLogic Server SOA Suite (preferred)

Development Tools and Methodologies:

• Oracle utilities (RMAN Data Pump OEM)
• Version control best practices incident and problem management workflows
• ITIL Service Management practices

Security Protocols:

• User access security audit logs enforcing compliance with regulatory standards like GDPR or CCPA

Experience Requirements

• A minimum of 5 years supporting Oracle Financials EBS and Hyperion environments
• Proven experience with incident resolution patches upgrades and performance tuning
• Deep working knowledge of core modules like GL AP AR Fixed Assets Project Accounting and Hyperion financial processes
• Strong grasp of Oracle configurations system management and troubleshooting in complex enterprise settings
• Certifications such as OCP (Oracle Certified Professional) or Hyperion certifications are desirable
• Experience in finance manufacturing or regulated industries is a plus

Day-to-Day Activities

• Address and resolve escalated issues related to Oracle Financials EBS and Hyperion
• Perform system health checks monitor system metrics and optimize resource utilization
• Apply patches updates and system upgrades aligned with scheduled maintenance windows
• Support month-end quarter-end and year-end financial closing processes in Hyperion
• Collaborate with functional teams developers and vendors to coordinate incident resolution and system improvements
• Document support activities configurations and solutions comprehensively
• Conduct performance troubleshooting and recommend enhancements
• Proactively identify potential issues and lead mitigation efforts
• Contribute to disaster recovery exercises and sustain business continuity plans

Qualifications

• Bachelors degree in Computer Science Information Technology or related fields
• Hands-on experience supporting maintaining and enhancing large-scale enterprise Oracle systems
• Relevant Oracle certifications (OCP Hyperion certification) are advantageous
• Good understanding of financial modules and processes within Oracle applications

Professional Competencies

• Analytical and troubleshooting skills for complex enterprise systems
• Effective communicator capable of documenting technical solutions clearly
• Ability to work collaboratively within cross-functional teams
• Adaptability to evolving technology landscapes and changing business priorities
• Strong organizational skills attention to detail and process compliance
• Time management skills to handle multiple tasks effectively under pressure

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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