ITSM Change Manager / Release Manager (CM/RM) Leader

We are

At Synechron we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechrons progressive technologies and optimization strategies span end-to-end Artificial Intelligence Consulting Digital Cloud & DevOps Data and Software Engineering servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization from Artificial Intelligence and Blockchain to Data Science models Digital Underwriting mobile-first applications and more. Over the last 20 years our company has been honored with multiple employer awards recognizing our commitment to our talented teams. With top clients to boast about Synechron has a global workforce of 14500 and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking forITSMCM/RM (Change Manager and Release Manager)Leaderis responsible for leading and overseeing the organizations change and release management functions within theIT Service Management (ITSM) framework. This role ensures thatchanges and releases are managed efficiently risks are minimized and deployment activitiesalign with organizational goals. The leader facilitates collaboration across IT teams stakeholders and vendors to deliver stable high-quality services and solutions.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law the base salary for this role if filled within Chicago IL / Dallas TX is $120k - $130k/year & benefits (see below).

The Role

Responsibilities:

• Develop implement and maintain policies procedures and standards for change and release management in alignment with ITIL best practices.
• Establish and oversee Governance processes to ensure compliance and quality.
• Lead mentor and manage the Change Management and Release Management teams.
• Foster a culture of continuous improvement and high performance.
• Approve prioritize and review change requests and ensure proper assessment of impact and risk.
• Coordinate Change Advisory Board (CAB) meetings and decision-making processes.
• Monitor the effectiveness of change implementation and adoption.
• Plan and schedule releases in coordination with development testing and operations teams.
• Manage release calendars dependencies and sequencing.
• Ensure successful deployment of releases with minimal disruption.
• Evaluate risks and impacts associated with changes and releases.
• Develop mitigation and contingency plans as needed.
• Act as the primary point of contact for change and release activities.
• Communicate upcoming changes and releases to affected teams and users.
• Manage expectations and provide status updates.
• Identify opportunities to streamline and automate change and release processes.
• Implement tools and workflows to increase efficiency and visibility.
• Define KPIs and metrics for change and release success.
• Provide regular reports to senior management on process performance incidents and improvements.
• Ensure adherence to organizational policies regulatory requirements and industry standards.
• Facilitate audits related to change and release management.

Requirements:

• Bachelors degree in Information Technology Computer Science or related field.
• 15 years of experience in IT Service Management with at least 5 years in a leadership role.
• Strong understanding of ITIL framework and best practices in Change and Release Management.
• Proven experience with ITSM tools (e.g. ServiceNow BMC Remedy Jira Service Management).
• Excellent leadership communication and stakeholder management skills.
• Ability to lead cross-functional teams and manage multiple priorities.
• Analytical and problem-solving skills with attention to detail.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical dental vision life insurance and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities focused on skills substantive knowledge and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the worlds leading tier-one banks financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse fun-loving and global work culture.

SYNECHRONS DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.

All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.

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