(FWS) Student Employment: Technology Support Assistant - Fall 2025
(FWS) Student Employment: Technology Support Assistant - Fall 2025
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Deliver technical service and support to customers in person and over the phone
- Gather customers information and determine the issue by evaluating and analyzing the symptoms
- Follow standard processes and procedures
- Research required information using available resources (internal Knowledge Base manufactures websites etc.)
- Accurately process and record all transactions using issue tracking software
- Ensure public printers have adequate supply levels and report issues where appropriate
- Performing diagnosis of issues followed by guided solutions
- Verifying proper hardware and software set up
- Respond to Classroom Support Requests
- Support Audio/Visual Requests on campus
- Report to assigned post outside of Tech Center if necessary
- Be energetic and have a positive professional attitude and appearance
- Be reliable punctual and dependable
- Be customer service oriented
- Be able to communicate technical solutions clearly
- Possess proper phone etiquette
- Be able to listen effectively
- Be willing to learn new and emerging technologies
- Have some knowledge of commonly used software applications and operating systems (Microsoft Office Adobe products web browsers and all Windows and Mac operating systems)
- Have some knowledge of popular mobile platforms (iOS Android and Windows)
- Have some knowledge of computer hardware and peripherals (mouse keyboard printers monitors hard drives memory etc.)
- Be able to follow detailed instructions
- Patience
- 5 to 15 hours per week
- Application
- Resume
Employment Type
Student
