Senior Services Account Executive Senior Engagement Manager France Services

(CSQ426R213)

As a Senior Engagement Manager (Services Account Executive as industry denomination) you will be responsible for selling a portfolio of Professional Services offerings designed to help our customers successfully adopt the products they have purchased and ultimately achieve the business outcomes they expected from utilising our products. These service offerings include product implementation services and training.

The SAE/EM is a trusted advisor to the account team and our customers for successful implementation adoption and value realisation. A quota-carrying role the Services Account Executive owns the services sales strategy by proactively creating demand for new Service opportunities and partnering with the Sales team and our partners to develop and successfully execute Services sales opportunities for their assigned territory. You will be aligned to our Business Unit covering the following customer industries: Financial Services Retail/CPG Media/Entertainment.

The impact you will have:

• Collaborate with software sales account teams and our ecosystem of delivery partners
• Proactively create new Services opportunities engaging up to C-Level and creating long-term transformation plans with customers.
• Create pipeline and manage the end-to-end forecasting process for Services opportunities
• Meet and exceed quota (Impact Implementation Services and Training) in both new and installed base customers.
• Serve as a trusted advisor to the customer by understanding their existing and future Data and AI transformation roadmap and driving the right mix of services to meet their needs
• Lead extended team in solutioning and scoping and proposal development
• Execute value-based selling methodology for Impact Implementation Services and Training opportunities
• You will demonstrate a passion for the job and lead by example by putting Databricks and our customers first to achieve the sales and delivery mission.
• You will work with the sales counterpart (up to the Sales VP) and engage early in the sales process to understand our customers needs their business and how success is defined. You will also ensure that we exceed expectations in delivery and develop valued solutions.
• Identify opportunities for new services by understanding and addressing potential new use cases and being able to articulate the business value in the upsell or extension of services.
• Consult with clients to understand and analyse engagement scope requirements time cost and benefits. Responsible for estimating scoping and developing the statement of work documents as necessary.
• Help resolve delivery challenges address resource contentions scoping issues and manage expectations.

What we look for:

• Extensive experience running a Professional Services and Education Services line of business.
• Extensive experience in customer-facing roles that require a mix of influencing validating negotiating understanding and execution.
• Knowledge of a consumption-based business model as well as working with Cloud provider partners (AWS Azure GCP).
• Experience in shaping and participating in large transformation projects across industries to be covered in the role (Financial Services Retail/CPG Media/Entertainment) including DWH migrations Cloud migrations Digital transformations or AI-led transformations.
• Data and AI domain experience working with customers to realise business value through to production implementations.
• Excellent customer-facing skills including working with Executives (CIO CDO head of data platform etc.) and other team members.
• Experience in articulating the value-based selling mode
• Experience in identifying customer needs and implementing solutions.
• Service delivery and program management skills with the ability to summarise customer success outcomes into well-structured program plans.

Key Notes:

• Role based in our Paris Office with travels to customers up to 20%
• Languages: fluent in English and French

#LI-hybrid

Required Experience:

Senior IC