Principal Product Manager Customer Success Platforms, Intelligence, & Analytics, AWS Specialist and Partner Organization

As Principal Product Manager of Customer Success Platforms Intelligence & Analytics within the AWS Specialists & Partners (ASP) org you will be responsible for defining and executing the strategic vision for AWS customer success tooling with the Customer Success COE (CS COE). You will own strategy execution and delivery of key tooling features that enable AWS customer success teams and partners to drive adoption measure outcomes and deliver proactive support at scale. You will collaborate closely with AWS engineering data science UX and operations teams to translate requirements into user-centric solutions driving end-to-end product delivery. You will need a unique blend of deep technical expertise and strong business acumen to create an integrated tooling environment that drives operational efficiency and delivers actionable insights across the customer success organization other AWS teams and AWS Partners.

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains providing the business and technical expertise to help our customers succeed. Partner teams own the strategy recruiting development and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges.

Key job responsibilities

Strategy & Data-Driven Product Development:
- Developing a multi-year roadmap & driving prioritization to define and evangelize a product vision that aligns with AWS global objectives. Establish and apply prioritization frameworks (e.g. RICE weighted scoring) to balance near-term delivery with long-term strategic bets.
- Lead discovery and gap analysis with cross-functional senior leaders to integrate data frameworks sales artifacts and automation and intelligence that drives towards Customer Success outcomes.
- Builds Continuous Improvement mechanisms and usability studies; synthesize feedback to iterate on features optimize workflows drive tool adoption and inform the long-term product roadmap.
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Execution & Delivery:
- Own delivery of complex platform capabilities (e.g. unified data models ML-powered risk scoring self-service analytics) by writing clear Business Requirement Documents PRFAQs user stories and acceptance criteria.
- Define and scale best practices for agile delivery risk management and release governance. Manages roadmaps and sprints with matrixed teams tracking dependencies risks and go/no-go decisions to ensure timely feature releases.
- Focus on quality scalability & adoption while partnering with engineering and data science to set platform SLAs and performance benchmarks. - Oversee post-launch analysis by conducting A/B experiments at scale surfacing adoption gaps and drive corrective roadmaps.
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Stakeholder Collaboration & Communication:
- Cross-functional stakeholder management and collaborate effectively with leaders in engineering business intelligence data science and operations to translate customer needs into technical solutions; negotiate trade-offs and scope adjustments.
- Lead Voice of the Customer to engage directly with internal users (Customer Success roles partner teams) via interviews focus groups and support ticket reviews to capture requirements and validate prototypes.
- Communicate effectively and often on status & change management with respect to progress risks and results through well written briefings strategy docs tooling demos and stakeholder reviews; author launch playbooks training materials and release notes to drive smooth adoption.
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Were looking for people that have:
- Experience working across matrixed teams at senior levels to deliver results
- A strong technical background with understanding of wide variety of sales focused tools (Salesforce QuickSight etc.)
- Experience with data modeling visualization and business intelligence tools


About the team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS

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Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

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Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve

- 8 years of product management experience building enterprise software or analytics platforms
- Proven success defining and delivering strategic cross-organizational initiatives
- Demonstrated expertise in advanced analytics data modeling and predictive ML techniques
- Strong business acumen; experience creating business cases ROI and value realization
- Bachelors degree in Computer Science Engineering Business or a related field

- Strong business acumen; experience creating business cases ROI and value realization
- Experience in customer success operations or large-scale CRM/BI integrations
- Deep familiarity with AWS data services (Redshift Athena Sagemaker) and security/compliance models
- Advanced degree (MBA MS) or equivalent experience in analytics/product strategy
- AWS certifications in Data Analytics Machine Learning or Solutions Architecture
- Track record of building PM processes and frameworks from the ground up

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $145700/year in our lowest geographic market up to $240900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.