Online Chat Support Agent
Online Chat Support Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Online Chat Support Agent
Madrid Insurance Services Inc.
Location: Remote
Madrid Insurance Services Inc. is a privately owned independent insurance agency based. They specialize in providing a wide range of personal and commercial insurance products with a particular focus on auto home and commercial trucking coverage. Madrid Insurance Services is known for its personalized service and competitive rates. They collaborate with over 40 insurance carriers to offer clients the best possible coverage options. Customer reviews highlight the agencys responsiveness and dedication to finding optimal insurance solutions.
Job Type: Full-time
Responsibilities
- Provide exceptional online chat support to clients seeking insurance information assistance.
- Respond promptly to customer inquiries through the chat platform.
- Help clients understand their insurance coverage options and answer any questions they may have.
- Assist with claims and policy inquiries ensuring timely resolution of customer concerns.
- Collaborate with other team members to ensure customer satisfaction and optimize service quality.
- Document customer interactions and follow up as necessary maintaining accurate records.
- Stay updated on the companys products and industry trends to provide informed support.
- Work towards achieving personal and team performance targets.
Essential Qualifications
- High School Diploma or equivalent.
- Exceptional written communication skills with a focus on clarity and professionalism.
- Strong problem-solving abilities and a customer-oriented approach.
- Ability to work efficiently in a fast-paced environment.
- Basic computer proficiency including experience with chat platforms and customer management systems.
Desired Experience
- Previous experience in customer service or online support preferably in the insurance industry.
- Familiarity with insurance products and terms is a plus.
- Experience using chat support software and CRM tools.
Benefits
- Competitive daily salary based on experience.
- Opportunity for career growth within a supportive team environment.
- Comprehensive training on insurance products and service techniques.
- Flexible working hours to accommodate personal commitments.
Employment Type
Full-time
