Customer support agent, French speaker, 6 months contract, ASAP!
Customer support agent, French speaker, 6 months contract, ASAP!
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Job Description
Recruitment Apple Lovers is a leading recruitment agency based in Portugal. We specialize in connecting top talent with innovative companies in various industries. Our team is dedicated to finding the best candidates for our clients and providing exceptional service.
We are currently seeking a French speaker to join our team.
The ideal candidate will have Customer support experience. This is a full-time permanent position with opportunities for growth and development within our company.
Position: Customer Support Agent
Location: Lisbon Portugal
Work Model: On-site
Contract Type: Fixed-term (6 months)
Remuneration: Base salary plus performance-based bonuses
Duties and Responsibilities
- Provide prompt professional support to business clients across communication channels (Phone Email Chat).
- Assist clients with account inquiries including identity verification and information updates.
- Follow regulatory guidelines and internal procedures as directed by the client.
- Troubleshoot issues and deliver effective tailored solutions to meet customer needs.
- Ensure timely follow-up and resolution of interactions to maintain high client satisfaction.
- Accurately document all interactions and updates within internal systems.
- Collaborate with team members to achieve service goals and share best practices.
Requirements
- Native or fluent in French (C2) both oral and written. Fluency in English (C1).
- Minimum of a High School diploma.
- At least 1 year of customer service experience with a strong customer-centric approach.
- Proven stability in employment history.
- Excellent interpersonal skills and team-oriented mindset.
- Ability to work efficiently in a fast-paced environment managing multiple tasks.
- Strong attention to detail and accuracy when handling customer data.
- Experience with support platforms/tools (preferred).
- Critical thinker with problem-solving skills and the ability to resolve issues independently.
- Friendly professional and proactive communication style.
- Experience in retail banking or general customer support is a plus.
- Comfortable working in rotating shifts and full-time on-site.
- Adaptable to changing procedures technologies and customer expectations.
Offer
- Opportunity to work with a leading global travel and tourism brand.
- Schedule: Monday to Sunday 24/7 rotating shifts.
- Competitive salary with performance-based incentives.
- Opportunities for professional growth within the BPO industry.
- Supportive and collaborative work environment.
- Access to exclusive travel perks and discounts.
Excited to join us Submit your CV and lets get started on this incredible journey together!
Employment Type
Full Time
