Technical Support - Subject Matter Expert
Technical Support - Subject Matter Expert
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1 Vacancy
Job Description
Are you ready to power the future
At SolarEdge (NASDAQ: SEDG) were a global leader in smart energy technology with over 4000 employees offices in 34 countries and millions of installations worldwide.
Our innovative solutions include solar inverters battery storage backup systems EV charging and AI-based energy management. Were committed to making clean green energy the primary power source for homes businesses and beyond.
With the growing demand for electricity the need for smart clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment covering everything from research and development to production and customer supply. Work with talented colleagues tackle exciting challenges and help create a sustainable future in an industry thats always evolving and innovating. Join us and be part of a company that values creativity agility and impactful work.
Location: Preferred in person within Roseville CA Open to Remote candidates
Please note - This will be an ongoing contract opportunity
Duties and Responsibilities:
- Answer inbound calls to troubleshoot SolarEdge products (including but not limited to battery BUI Energy Hub and Commercial products)
- Follow up with customers via phone or email as needed to ensure 100% satisfaction
- Schedule calls when needed for a better customer experience while remaining organized
- Attend weekly training s specific to the Subject Matter Expert team
- Remain up to date on all new issues and trends relating to these product lines
- Process RMA s for damaged or faulty hardware
- Maintain open case load to ensure fast response times to customers
- Solve technical issues with a higher level of permissions on internal software and tools
- Review and escalate any trends found with our products to the Tier II team
- Enforce standards of high quality written and verbal communications to our customers
- SREC and Grid Services
Country:
United States
City:
Roseville CA
Requirements :
Required Skills and Qualifications:
- Spanish speaking is required.
- AA or technical degree or equivalent professional training preferred.
- Two years experience in a support center (call center) environment technical helpline and/or remote support services.
- One year solar industry experience highly preferred but not required.
- Experience with solar electric products and National Electric Code (NEC) is helpful.
- Ability to stay calm and demonstrate effective time management in a high stress environment.
- Strong typing experience.
- Exceptional listening and questioning skills.
- Outstanding verbal and written communications skills.
- Ability to multitask in a very fast-paced environment.
FAIR PAY & A JUST WORKPLACE
At SolarEdge we are committed to fair transparent pay and we strive to provide competitive market-informed compensation. The pay range for this position in California at the start of employment is expected to be between $19 - $23 per hour. It is anticipated that most qualified candidates will fall near the middle of this range. However base pay offered is based on market location and may vary further depending on individualized factors for job candidates such as job-related knowledge skills experience and other objective business considerations.
Even more importantly please note that salary is only one component of total compensation at SolarEdge. Subject to those same considerations the total compensation package for this position may also include other elements including a bonus and/or equity awards in addition to a full range of medical financial and/or other benefits. Our highly competitive benefits package is designed to support your success at work at home and at play. Your recruiter will be happy to discuss all that SolarEdge has to offer!
SolarEdge proudly seeks to build a richly diverse workforce by hiring people with a diversity of thoughts identities perspectives and experiences that help advance the difference we make for consumers and by ensuring our people experience equity and inclusion in their work lives. We encourage members of traditionally underrepresented communities to apply including women LGBTQIA people people of color and people with disabilities.
Remote Work :
Yes
Employment Type :
Hourly
Employment Type
Remote
