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We are looking for a Medical Assistant Consultant Lead to join our family.
We offer:
Comprehensive Benefits Package including:
Our Mission is to provide a quality integrated healthcare home to the communities we serve
A Day in the Life of a Medical Assistant Consultant Lead with Salud:
On a daily basis the Medical Assistant Consultant Lead will assist contact center agents in attending to our patients inquiries giving understanding to medical terminology and often taking over calls that require a higher understanding of patient ailments and treatments including lab and imaging results. They also assist in coaching and mentoring agents to perform to a high standard when dealing with our patients by listening to calls grading them against quality guidelines and coaching to areas of opportunity being familiar with Salud contact center processes and helping hold our agents accountable for their performance as a Salud employee.
Qualifications :
What you need to be qualified for this job:
MAs / MSAs not certified/registered upon hire are required to complete the MA certification/registration testing within 3 months of hire. If an employee does not pass they will be given an additional 3 months to retake the test.
All Medical Assistants must be certified within 6 months of hire and certification must be maintained throughout employment.
Please Note: This position REQUIRES a Medical Assistant (MA) Certification. A CNA certification is NOT equivalent to the MA certification and cannot be accepted for this position.
Education:
Experience:
The application window is anticipated to close by 7/31/25
Additional Information :
Salud Family Health is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over race color religion national origin sex disability sexual orientation gender identity or any other applicable status protected by federal state or local laws. All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Full-time