Lead Service Design & Transition Manager
Lead Service Design & Transition Manager
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1 Vacancy
Job Description
Were looking for a Lead Service Design and Transition Manager to join our Group Finance IT (GFIT) team. This is a fantastic opportunity to lead a small dedicated team and make a real impact by ensuring our services are designed to meet operational excellence from day one.
What youll be doing:
- Leading a team of Service Design specialists to deliver consistent high-quality service design outcomes
- Defining and maintaining a repeatable Service Design Framework aligned to project needs
- Overseeing compliance with Service Transition governance and escalating risks appropriately
- Building strong relationships with stakeholders to ensure effective service delivery
- Driving standardisation automation innovation and continuous improvement across service design processes
- Forecasting and managing Service Design demand across portfolios and projects
- Ensuring timely delivery of service support artefacts including procedures tooling and knowledge
- Developing and implementing a roadmap for capability maturity and process improvement
Qualifications :
Who were looking for:
- Proven experience in leading service design and transition within a complex IT environment
- Strong understanding of ITIL frameworks particularly Service Design and Transition
- Experience managing and developing a small team of IT professionals
- A good understanding of Agile and Waterfall based project delivery
- Youll also be well versed in ITSM platforms - workflows reporting CMSB and monitoring/alerting
- Experience of working in a regulated environment would be a huge plus!
Whatever your role we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
- The opportunity to participate in our annual performance -related bonus plan and valuable share schemes
- Generous pension contribution
- Life assurance
- Healthcare Plan (permanent employees only)
- At least 25 days holiday plus public holidays 26 days after 2 years service. Theres also the option to buy and sell holiday
- Competitive family leave
- Participate in our electric car scheme which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
- There are the many discounts we offer both for our own products and at a range of high street stores and online
- In 2023 some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart
Additional Information :
At L&G we believe its possible to generate positive returns today while helping to build a better future for all.
If you join us youll be part of a welcoming inclusive culture with opportunities to collaborate with people of diverse backgrounds views and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time term-time and job shares. Although some roles have limited flexibility due to customer demand we accommodate requests when we can.
It doesnt matter if you dont meet every single criterion in this advert. Instead think about what you excel at and what else you can bring in terms of strengths potential and connection to our purpose.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
