Strategic Operations Associate- San Antonio, Texas
Strategic Operations Associate- San Antonio, Texas
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Support daily operations within their respective area with a specific focus on account coverage quality skills assessments and supporting new business opportunities within OnSite including new account implementations.
Responsibilities
- Provides account coverage to ensure uninterrupted customer service.
- Coordinates with Field Operations Regional Managers Supervisors and Strategic Operations leadership for operations planning and administration.
- Provides Field Operations Leadership with information pertaining to performance of OnSite Specialists and Team Leads at accounts. May be responsible for assessing and reporting new hire competency.
- Supports projects and continuous improvement initiatives within the Strategic Operations Team.
- Supports execution of Scope of Work Analysis.
- Supports the implementation of new customer accounts.
- Ensures effective surgical care to patients as related to Stryker Endoscopy equipment.
- Responsible for troubleshooting and maintaining Stryker Endoscopy equipment.
- Effectively builds and maintains relationships and trust in both new and existing accounts.
- Interacts with surgeons patients OR personnel Central Processing Sales Reps O.R. Management Implementation Project Manager(s) Hospital Administration and other Stryker employees and partners.
- Adheres to all policies and procedures put forth in the sales code of conduct and Stryker Endoscopy Employee Handbook.
- Communicates injuries reportable occurrences and performance related feedback.
Physical requirements
- Medium work: Exerting up to 60 pounds of force occasionally and/or up to 20 pounds of force constantly to move objects.
- Must have near visual acuity (corrected) color vision mobility bending standing stooping and finger dexterity.
- Must be able to effectively use computer programs ( e.g. Word Excel Outlook and Power Point ).
- Must be able to communicate telephonically.
- Must be able to use common office equipment (e.g. calculator PC fax machine etc.).
Mental requirements
- Effectively and efficiently work in high stress and conflict situations.
- Ability to simultaneously address multiple complex problems.
- Work as an integral part of a team.
- Ability to interact appropriately with a variety of individuals including customers and internal partners.
- Must be able to analyze and resolve non-routine product issues using independent judgment.
Skills/Experience required
- OnSite Operations background preferred.
- Basic knowledge of Stryker Endoscopy products and programs.
- Excellent Leadership Organization and Analytical skills.
- Excellentinterpersonal and communication skills.
- Demonstrates professional work ethic and attitude at all times.
- Respects patient confidentiality.
- Valid and unrestricted drivers license and appropriate insurance to travel by car as required.
- Up to 80% overnight travel required.
Education/training required
- Bachelorsdegree (B.S. or B.A.) in a related fieldpreferred.
Required Experience:
IC
Employment Type
Full-Time
