Continuous Improvement Program Manager, Position No. 02039 (re-advertised)
Continuous Improvement Program Manager, Position No. 02039 (re-advertised)
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Job Description
Title: Continuous Improvement Program Manager Position No. 02039 (re-advertised)
State Role Title: Prog Admin Manager III
Hiring Range: Commensurate with experience up to 123000
Pay Band: 6
Agency: Department of Motor Vehicles
Location:Department of Motor Vehicles
Agency Website:
Recruitment Type: General Public - G
Job Duties
The Virginia Department of Motor Vehicles is seeking a Continuous Improvement Program Manager for a position with its Continuous Improvement and Projects department in Richmond Virginia.
This position is being re-advertised; previous applicants do not need to re-apply.
The Continuous Improvement Program Manager will develop implement and lead a continuous improvement program for DMV. This includes identifying overseeing and driving initiatives throughout the agency that enhance processes products and services. The position works closely and collaborates with cross-functional teams leading or supporting initiatives that require a multi-disciplinary approach. The role uses data analytics to monitor performance assess areas needing attention and measure the success of implemented changes. The position identifies opportunities to turn agency strategic goals into actionable metrics and formulates strategies to improve processes and enhance productivity reduce waste and optimize costs.
The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In additionDMVserves a wide array of businesses including dealers fuels tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values we live them!
Minimum Qualifications
Experience leading large-scale CPI initiatives in a complex multi-functional environment.
Expertise in process mapping statistical analysis root cause analysis and workflow optimization.
Proficiency in process automation tools data analytics software and dashboarding solutions (e.g. Power BI Tableau Minitab etc.).
Excellent communication and stakeholder engagement skills.
Strong understanding of continuous process improvement principles and methodologies such as Lean Six Sigma Kaizen and Total Quality Management.
Experience in data analysis management of dashboards setting up KPIs and interpreting complex data to provide actionable insights.
Experience developing short- and long-range business plans goals objectives and strategies.
Good experience identifying policy issues and developing sound recommendations that support the agency.
Working knowledge of quality assurance processes and procedures.
Experience making presentations.
Experience leading projects and meeting deadlines.
Possess expertise in project management methodologies such as Agile Lean Six Sigma or other frameworks.
Additional Considerations
Six Sigma certification (Black Belt or higher preferred).
Project Management Professional (PMP) or Certified Associate in Project Management (CAPM).
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
Submission of an online application is required. DMV does not accept applications resumes cover letters etc. in any other format. When applying for jobs please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.
Contact Information
Name: DMV Employment
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Required Experience:
Manager
Employment Type
Full-Time
