Customer Service Internship (Supply Chain Department)
Customer Service Internship (Supply Chain Department)
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The incumbent will manage the complete sales order cycle including all post-sales activities. You will work closely with the Operations and Sales teams to serve customers by providing product and service information while resolving product and supply chain issues effectively. You will be part of a multicultural & international environment and collaborate across different functions to facilitate successful delivery.
- Support order processing (OTC) customers inquiries sample request labelling claims and complaints.
- Coordination of shipping documents to ensure timely delivery of shipment to customer by communicating customer expectations with plants & warehouse personnel.
- Monitor orders on a daily basis own the order book and assist forecasting for Demand Planner
- Handle registration processes in collaboration with Regulatory department.
- Close cooperation with Customer Service team at HQ as well as production teams in various production entities (France China Indonesia etc).
- Follow up on accounts receivable and provide audit support.
- Perform other administrative duties that may be assigned.
Qualifications :
- Currently pursuing or recently completed a diploma or degree in Business Communications Logistics Supply Chain or a related field.
- Strong verbal and written communication skills in English. Competence in French or additional Asian language skills optional.
- Customer-oriented mindset with a positive problem-solving attitude.
- Ability to prioritize tasks in a fast-paced environment.
- Fast learner on tools and systems familiar with MS Office especially Excel.
- Strong analytical problem solving & organizational skills.
- Team player with good interpersonal skills.
Additional Information :
- Hands-on experience in customer service and client communications.
- Exposure to various enterprise tools and real-world service workflows.
- Opportunity to develop communication coordination and problem-solving skills.
- Insight into customer-centric operations.
Remote Work :
No
Employment Type :
Intern
Employment Type
Intern
