Customer Service Representative (DutchSwedishGerman)
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Job Location:
Yearly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At MSX International a North American multinational and leading consultancy for the automotive industry we have over 500 experts in Spain and Portugal dedicated to developing and implementing innovative solutions that enhance our clients business processes and outcomes.
With more than 25 years of industry experience our multilingual and multicultural Contact Center operates with a proactive and dynamic approach. Our diverse team consistently contributes ideas makes informed decisions and collaborates to ensure each client feels unique and fully satisfied with our exceptional service.
Today our team comprises over 170 professionals and thanks to our commitment to excellence we continue to grow.
Do you have strong communication skills a proactive attitude and a passion for customer service
Become our Customer Service Representative!
Tasks
Your daily tasks will include:
- Attending calls and responding to emails from clients and dealerships.
- Following up with customers until their inquiries are fully resolved.
- Making reminder calls and following up on incidents to achieve maximum satisfaction.
- Updating databases drafting reports and creating summaries.
Requirements
We are looking for you if:
- You have a B2 level of English and are fluent in Dutch Swedish or German.
- You are preferably available full-time but we are also open to considering part-time applicants.
- You will be working from our Madrid office in a 50% hybrid position with the first 5-6 months approx. fully on-site for the adaptation period. Our office is located at Calle de AlbasanzMadrid.
Benefits
What we offer:
- Be part of a great team of professionals in an internationally consolidated company.
- Gain a global vision of the automotive sector by interacting with clients suppliers consultants and dealerships.
- MSX Bazaar: Collective purchasing portal with great discounts for employees.
- Possibility to join the Flexible Compensation Plan (medical insurance transport card meal card training...).
- 23 working days of vacation per year as stipulated by the collective agreement.
- Additional incentives for employee referral programs internal trainers new business opportunities etc.
- Telecommuting policy of up to 50% of the monthly working hours after the training period (approx. 5-6 months).
- Salary: 22000 gross per year.
Do you think youre the ideal person for this position We want to meet you! Apply now and well review your application.
MSX International offers equal opportunities regardless of sex race disability age sexual orientation religion or beliefs marital status pregnancy or maternity.
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worked closely with vehicle manufacturers around the world. We help our customers maximize ... View more
