Director of Operations
Director of Operations
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Your Purpose!
Ensure the hotel operates efficiently and delivers high-quality services to guests while remaining aligned with the strategic goals set by Hotel Management. Key competencies required include: leadership skills management customer service and a strong understanding of hotel operations in areas such as Housekeeping Front Office Guest Service Maintenance Security and Laundry.
Your Role in Action!
Supervise and coordinate the hotels daily operations including Housekeeping Front Office Guest Service Maintenance Security and Laundry departments.
Foster a positive and motivating work environment.
Implement and uphold policies and procedures to ensure service quality and guest satisfaction.
Assist in developing and managing the hotels budget monitoring expenses and ensuring operations remain within set limits.
Address and resolve guest complaints or issues effectively ensuring a positive and memorable experience for all customers.
Analyze and evaluate operational processes and propose improvements to enhance efficiency and profitability.
Report directly to the General Manager providing updates on hotel performance operations and new initiatives.
Ensure the hotel complies with all relevant health safety and labor regulations.
Qualifications :
Who Are You
Studies in hotel management tourism operations management or a related field.
Previous experience of at least 3 years in a luxury hotel role with a background in Rooms.
Strong leadership and team management skills with the ability to inspire and develop staff.
Knowledge of hotel management software and reservation systems.
Excellent verbal and written communication skills in both the local language and English.
Commitment to guest satisfaction and the ability to effectively resolve issues.
Ability to analyze operational and financial data and make informed decisions based on those insights.
Familiarity with the legal standards and regulations governing hotel operations.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
