Call Center Operations Supervisor - Taguig
Call Center Operations Supervisor - Taguig
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Operations Supervisor - Travel/Airline (Taguig) Onsite
Key Qualifications:
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Lead and oversee a team of customer service agents ensuring performance goals are achieved and high-quality service is consistently delivered.
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Provide coaching feedback and professional development to team members to support skill growth and performance improvement.
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Track and assess individual and team metrics implementing improvements to boost efficiency and results.
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Encourage a collaborative and motivated team atmosphere with a focus on accountability and engagement.
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Act as the go-to expert for handling complex customer concerns and escalated issues.
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Work closely with other departments to ensure efficient workflows and excellent customer experiences.
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At least 12 years of experience in a leadership role within a contact center or customer service setting ideally in the travel or airline industry.
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Must be available to start immediately.
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Work Setup & Schedule: Night shift Onsite (McKinley West)
Core Responsibilities:
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Oversee daily operations by scheduling shifts assigning duties and monitoring team performance.
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Ensure adherence to company policies safety standards and regulatory requirements.
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Streamline operational processes to eliminate inefficiencies and increase productivity.
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Provide ongoing training and mentoring to enhance team capabilities and service quality.
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Manage resources and budget allocations effectively.
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Monitor KPIs and deliver performance reports to upper management.
Employment Type
Full Time
