Customer Service Representative (Guest Experience Call Center)
Customer Service Representative (Guest Experience Call Center)
Posted on :
28-06-2025
Employer Active
1 Vacancy
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Job Description
GUEST EXPERT - GUEST EXPERIENCE CALL CENTER
Location: Dublin OH
Improve lives from the outside in. Join our team enjoy $10 haircuts $20 massage 40% off salon spa products growth opportunity oh so much more - .
Youre the first welcoming hello from PENZONE Salons Spas to our guests. Youll work from our Innovation Office to elevate guest experience on a daily basis.
Job Duties:
- Answering phone calls for all salon locations; booking canceling confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates standing appointments packages and bridal parties.
- Position requires strong interaction with all salon personnel handling or referring customer complaints and concerns in a tactful professional manner.
- Performing other duties as assigned.
Job Requirements:
- Position requires a self-motivated detail-oriented and organized person.
- Candidate must possess superior customer service skills and excellent verbal and written skills.
- Must have the ability to listen be patient troubleshoot issues and be able to multitask and work under pressure.
- Candidate must possess basic math skills and have working knowledge of computers.
- The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
- Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
- Previous customer service experience preferred.
- Looking for fulltime with Saturday-Thursday availability - position is onsite at BASE ONE in Dublin OH.
Perks:
- $10-$20 Salon Spa services
- 40% off Salon Spa products
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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