Junior Order Management Coordinator (mixed shift)
Junior Order Management Coordinator (mixed shift)
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Job Description
Company Overview
At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. Our critical communications video security and command center technologies support public safety agencies and enterprises alike enabling the coordination thats critical for safer communities safer schools safer hospitals and safer businesses. Connect with a career that matters and help us build a safer future.
Department Overview
The Supply Chain Center in Krakow is part of Motorola Solutions (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual. Within the department structure we dynamically develop world-class Demand & Supply Planning Order Management Order Scheduling Delivery Logistics Repair Operations Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations and plays a crucial role in supporting the sales process through proper forecasting order management securing material availability shipping and delivery to our customers.
Our purpose is to deliver exceptional value and customer experience through agility speed and collaboration. We are designed to bring value lead technology innovation and provide Motorola Solutions a competitive advantage on revenue cost cash delivery & customer excellence. Our customers rely on us for the expertise services and solutions we provide trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries we are able to enhance our customers experience every day.
We influenced the history. Now we shape the future.
Job Description
Embrace an exciting opportunity to be an integral part of a dynamic team coordinating end-to-end order processing for our esteemed Commercial Partners across North America. As a crucial member of the Order Management team youll be at the heart of our operations liaising closely with internal stakeholders as well as Customers. This role not only promises growth and development but also a chance to make a significant impact in our organization.
As a Juniorn Order Management Coordinator you will develop expertise in a specific function assuming ownership of the process per the assigned role.
Your responsibility will encompass the execution of the order management cycle ensuring the satisfaction of both internal and external customers through the performance of various key activities.
- Order entry
- Change order process
- Hold management
- Close cooperation with internal stakeholders (finance credit export control product groups project managers sales etc.)
- Providing high customer service level assistance to our customers (including handling the inbound calls (Fixed Video)
- Handling customer complaints
- Verification of orders related documents accuracy with a thorough understanding of all customer fulfillment requirements
- Adapting to a fast-paced business with a focus on first in first out cycle time
- Participating in monthly close activities that result in heavier workloads
- Understanding that working as a team is a must and cooperation with others is essential
- Prioritizing teams goals and contributing to keep a good working atmosphere in the workplace
Please note that this is a mixed shift position.
Basic Requirements
- English skills at B2 level
- Elementary computer literacy
- Familiarity with SAP Salesforce and Google Workspace is welcome
- Student / College graduated (preferred)
- Experience in Supply chain/Customer Service/Order Management is welcome (not required)
- Ability to identify basic problems
- Ability to resolve basic issues within the process
- Knowledge where to find help to resolve an issue
- Team player attitude is a must
- Ability to work well under pressure
- Continuous learning mindset
- Capability to prioritize and efficiently handle various responsibilities
- Adapting to change
- Attention to detail
Travel Requirements
None
Relocation Provided
None
Position Type
New GradReferral Payment Plan
NoCompany
Motorola Solutions Systems Polska Sp.z.o.oEEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.
Required Experience:
IC
Employment Type
Full-Time
