Regional Head

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Regional Head Operations

• Job type : Full time

• Reporting Manager : India Operations Director / Account Director

• No of staff managed : 200

Job profile

• Qualification : Bachelors Degree / Master Degree
• Industry Type : FM Services Hotels Projects

• Overall Experience : 12 -14 years

• Industry Experience : 10-12 years of relevant / equivalent experience

• Technical Skills : Building Services

• Generic Skills : Leadership Communication Vendor/people management Strategies

• Behaviors : Team work Learning attitude Innovation mindset

Job Aim:

To take complete ownership for all client deliverables for all the facilities in the city. The person will be responsible to provide comprehensive facility management services as per the contractual terms with a focus on continuous improvement for the respective facilities. Will also be responsible to achieve financial and other Key Performance Indicators ( KPIs) established by the Client. The Regional Head must be a team player and work with other functions within JLL and also the client stakeholders to achieve outcomes.

Competencies

• Interpersonal skills with a strong client focus.

• Team Leader with line management skills and the ability to delegate

• Client /Supplier relationship management

• Technical comprehension and experience with performance based service contracts and vendor management

• Knowledge of occupational safety requirements

• Strong budget management and financial analysis skills

• Excellent written and oral communication skills.

• Strong analytical skills.

Responsibilities

Operations delivery

• Overall service delivery of the region

• KPI / Compliance Scores and management

• Manage escalations with closure in a timely manner

People Management

• Ensure right expectation setting for the team ability to maximise performance of the team.

• Training for the team

• Growth Plan for the team

• Employee assessment identify shortcomings and plan development

Technology

• Ensure optimum utilization of all technology tools that are implemented from time to time.

Innovation/ Initiative

• Keep a track and updates on Energy savings project for the region.

• Focus / Thrust on improvements/ initiatives

Financial Acumen

• Keep a track one Office services / R&M /Capex Budgets /work closure

• Understanding of the facility / City spend

• Track FM Operational Expenses

CRM/SRM

• Client/employee engagement Leadership connects

• Service partners engagement

Vendor management

• Vendor engagement /Identification and evaluation on larger aspects

Expansion/Go live

• Overall planning / Cost proposal & approval Approval/transition/Go live

• Ensure/oversee closure on project snag

BCP /Risk management

• Oversee assess risk plan and handle any BCP situation.

Certification/Internal Audit

• Ensure/oversee preparation end to end for all audits

Business Reviews

• Responsible for Quarterly Business Reviews

• Publish timely and relevant reports for client and senior management

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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