People Advice and Support Advisor
People Advice and Support Advisor
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Job Description
Do you have a passion for helping and supporting people Are you looking to develop your career within Human Resources If you are then our People Advice and Support Officer role may be for you.
The role sits within the People Advice and Support team which currently comprises of the Senior People Advice and Support Manager 4 Managers 7 Specialists 2 Wellbeing Specialists and 7 Advisers. We are expanding to add another an additional adviser to our team.
This is a crucial role which delivers professional efficient and effective Human Resource advice and guidance to support Social Security Scotland staff at all levels. This will include case management of conduct performance and attendance procedures. As an Adviser you will work closely with line managers across the organisation providing them with invaluable coaching and support to ensure they fulfil the people management aspects of their roles in adherence to our core values of dignity fairness and respect. You will have a positive approach with an innate ability to connect with people embodying teamwork and tackling HR challenges with confidence and composure.
Responsibilities
Responsibilities
- Managing and monitoring the People Advice and Support email inbox ensuring all HR queries are actioned appropriately in a timely manner.
- End to end HR case management coaching and monitoring applying risk analysis throughout.
- Conducting formal HR meetings ensuring all guidance is followed and individual circumstances have been considered in order to arrive at a fair and reasonable outcome.
- Ensuring that equality and diversity considerations are included in all advice and guidance given in relation to people management.
- Identifying and working with line managers to ensure HR advice and guidance is discussed at the earliest opportunity
- Knowledge of employment law and GDPR legislation.
- Building capability within the business either through the delivery of awareness sessions or by supporting Learning Team colleagues in the delivery of learning events.
- General administration tasks in relation to the smooth running of the People Advice and Support Team. This may include Freedom of Information and Subject Access Requests.
Qualifications
Qualifications
Associate Member of the CIPD or currently working or be willing to work towards an appropriate qualification.
Success Profiles
We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements
Experience
- Exposure to some experience of working with HR and employment policy and proving advice to customers in line with organisational policies and practices. Or relevant experience applying and using HR policy in a managerial position.
- Experience with conflict resolution deescalating situations and building trust between parties.
Technical / Professional Skills
Employee Relations:
- People policies - Foundation Level - What people policies are in place in your organisation and how they support employee relations practices.
- Employment law Foundation Level - Key employment/labour law.
Further details can be found on theCIPD profession map
Behaviours
- Making Effective Decisions (Level 2)
- Communicating and Influencing (Level 2)
- Working Together (Level 2)
- Delivering at Pace (Level 2)
You can find out more about Success Profiles Behaviours here:Success Profiles - Civil Service Behaviours ()
How to apply
Apply online you must provide a CV and a Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the skills experience and behaviours listed in the Success Profiles above.
If invited for further assessment this will consist of an interview and an assessment in the form of a role play.
Please note that if there are a high number of applications we will conduct an initial sift based on the first experience:
- Exposure to some experience of working with HR and employment policy and proving advice to customers in line with organisational policies and relevant experience applying and using HR policy in a managerial position.
Only candidates who pass the initial sift will have their applications fully assessed.
We aim to provide feedback on request. However if we receive a large number of applications it will not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.
Information Session
We are holding two candidate information sessions for this role to provide you with information about the application and interview process as well as further information on the role and team.
These sessions will be held on the following dates. Please join us in either of the sessions using the links below:
Monday 30th June 18:00 - 19:00 - Click here to join the meeting
Monday 7th July 13:00 - 14:00 - Click here to join the meeting
Expected Timeline (subject to change)
Sift w/c 14th July
Interview w/c 28th July
Location face to face in Dundee or Glasgow
Reserve List
In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.
About us
Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.
We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.
As part of the UK Civil Service we uphold the Civil Service Nationality Rules.
Working pattern
Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us.
Equality Statement
Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.
Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at
Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them.
Further information
Find out more about our organisation what we offer staff members and how to apply on our Careers Website.
Read our Candidate Guide for further information on our recruitment and application processes.
The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.
Social Security Scotlands recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission ()
If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioners Recruitment Principles you can make a complaint by contacting Social Security Scotland at in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via
Apply before 10th July 2025 at 23:55
Contact Name- Laura Fleming
Required Experience:
Unclear Seniority
Employment Type
Full-Time
