Product Support Engineer (1pm-10pm)

About Us:
We are the leader in human-centric cybersecurity. Half a million customers including 87 of the Fortune 100 rely on Proofpoint to protect their organizations. Were driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint youll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback challenges and opportunities Accountable for results and best-in-class outcomes Visionary in future-focused problem-solving Exceptional in execution and impact.

Company Overview

At Proofpoint people are at the heart of our award-winning lineup of cybersecurity solutions and the people who work here are the key to our success. Were customer-focused collaborative and committed to excellence. Through a culture of diversity honesty and initiative we deliver meaningful innovation that helps manage todays biggest threats. With opportunities in all functions we offer many exciting reasons to join our team.

The Role

Proofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support continuously interacting with our customers through complex system-level problem escalations/resolutions in a fast-paced environment.

The role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security or DNS however we will consider broader experience gained in a customer-facing technical environment.

Proofpoint offers a highly competitive salary and benefits package including other perks like company-wide wellbeing initiatives. Product training is provided on our market-leading cybersecurity solutions.

Hybrid working is also available with this role.

Your day-to-day

• Provide Tier 1 support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)
• Provide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone web-based tools and email
• Advise customers regarding the products proper use and address specific systems issues
• Manage product escalations act as a liaison between customers and various levels of tiered support
• If needed work as part of our wider team assisting customers during installations and configuration

What you bring to the team

• Experience in a technical support/helpdesk environment (experience AND/OR knowledge with Email systems and Networking)
• Experience in problem analysis and resolution of software problems
• Ability to handle customers professionally across all interfaces
• Ability to excel in a fast-paced agile environment where critical thinking and strong problem-solving skills are required for success
• Proven ability to function in a self-directed environment and also to cooperate with team members

Nice to have

• Experience with Linux is beneficial
• Innovative thinker who is positive proactive and readily embraces change
• Ability to quickly develop as subject matter expert in areas of Proofpoint technologies

Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions and the people who work here are the key to our success. Were a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive diverse multinational company that believes in culture fit but more importantly culture-add and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint

Why Proofpoint At Proofpoint we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons youll love working with us:

Competitive compensation

Comprehensive benefits

Learning & Development: We are committed to the growth and development of our team members offering a range of programs including leadership and professional development workshops stretch project assignments and mentoring opportunities to help employees reach their full potential.

Flexible work environment: Remote options hybrid schedules flexible hours etc..

Annual wellness and community outreach days

Always on recognition for your contributions

Global collaboration and networking opportunities

Our Culture:

Our culture is rooted in values that inspire belonging empower purpose and drive success-every day for everyone. We encourage applications from individuals of all backgrounds experiences and perspectives. If you need accommodation during the application or interview process please reach out to . How to Apply Interested Submit your application here We cant wait to hear from you!