Onsite Support Engineer
Onsite Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Our infrastructure specialists are responsible for designing and implementing back-end services. They ensure reliability security and scalability for all platform layers within our solutions. Infrastructure teams provide expertise across virtualization cloud services storage solutions cybersecurity and scripting and automation.
As a Support Engineer at Endava you will provide technical assistance addressing hardware and software issues network problems and ensuring systems operate smoothly. You will troubleshoot and resolve technical problems perform maintenance tasks and offer personalized IT support to enhance the clients overall operational efficiency.
Responsibilities:
- Help group IT support teams in maintaining Endava IT infrastructure
- Provide onsite and remote desktop support for employees using Endava IT assets and systems
- IT hardware asset management
- Update internal documentation and procedures
- Offer technical expertise for non-technical staff
- Respond to high priority issues in a timely manner to assure business continuity
- Out of business hours on-call for high priority issues
- Maintain Access Control and CCTV systems
- Provide IT support for conferencing equipment collaboration rooms and printing services
Qualifications :
- Experience in Windows 10 and MacOS (installation operation and troubleshooting)
- Imaging and deploying Windows equipment using various tools including SCCM and Intune
- Hardware support: Various Windows and Apple devices
- Active Directory and Azure Active Directory knowledge
- Knowledge of networking concepts principles and troubleshooting skills
- Microsoft Office 365 administration knowledge
- Video conferencing (implementations and troubleshooting) printing support patch management asset management
- Data center equipment physical maintenance
- ITIL awareness
- Experience in using ITSM tools
- Excellent customer service and interpersonal skills
- Excellent English communication skills (verbal and written)
- Awareness of IT hardware and security audits
- Experience maintaining Access Control and CCTV systems
- Experience with PowerShell scripting (nice to have)
Additional Information :
Discover some of the global benefits that empower our people to become the best version of themselves:
- Finance: Competitive salary package share plan company performance bonuses value-based recognition awards referral bonus;
- Career Development: Career coaching global career opportunities non-linear career paths internal development programmes for management and technical leadership;
- Learning Opportunities: Complex projects rotations internal tech communities training certifications coaching online learning platforms subscriptions pass-it-on sessions workshops conferences;
- Work-Life Balance: Flexible working hours employee assistance programme;
- Health: Global internal wellbeing programme access to wellbeing apps;
- Community: Global internal tech communities hobby clubs and interest groups inclusion and diversity programmes events and celebrations.
Additional Employee Requirements
- Participation in both internal meetings and external meetings via video calls as necessary.
- Ability to go into corporate or client offices to work onsite as necessary.
- Prolonged periods of remaining stationary at a desk and working on a computer as necessary.
- Ability to bend kneel crouch and reach overhead as necessary.
- Hand-eye coordination necessary to operate computers and various pieces of office equipment as necessary.
- Vision abilities including close vision toleration of fluorescent lighting and adjusting focus as necessary.
- For positions that require business travel and/or event attendance ability to lift 25 lbs as necessary.
- For positions that require business travel and/or event attendance a valid drivers license as necessary.
*If requested reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs absent undue hardship.
USA Benefits
- Robust healthcare and benefits including Medical Dental vision Disability coverage and various other benefit options
- Flexible Spending Accounts (Medical Transit and Dependent Care)
- Employer Paid Life Insurance and AD&D Coverages
- Health Savings account paired with our low-cost High Deductible Medical Plan
- 401(k) Safe Harbor Retirement plan with employer match with immediately vest
At Endava were committed to creating an open inclusive and respectful environment where everyone feels safe valued and empowered to be their best. We welcome applications from people of all backgrounds experiences and perspectivesbecause we know that inclusive teams help us deliver smarter more innovative solutions for our customers. Hiring decisions are based on merit skills qualifications and potential. If you need adjustments or support during the recruitment process please let us know.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
