HR Associate - Talent Acquisition Issue & Event Management

The Talent Acquisition (TA) Risk team is part of Human Resources and includes Policy & Control Management Quality Assurance and Issue & Event Management for the Talent Acquisition organization and processes spanning the candidate lifecycle. We partner across the organization to surface problems early contain risk before it escalates and influence lasting solutions that enable a frictionless candidate experience. Youll work alongside passionate teammates who are united by a commitment to process excellence risk mitigation and continuous improvement.

As a Risk Associate performing Issue & Event Management you will partner with lines of business to understand each breakdown through thorough root-cause analysis gather risk input from Compliance and the HR Risk Office and influence the path forward. You will work with the HR Risk Office Compliance and Legal to recommend corrective actions that align with policy and mitigate future risk exposure.

Primary Responsibilities:

• Manage multiple Risk Events and Issues through established processes and standards to mitigate risk and ensure optimal recovery

• Partner with Compliance and the HR Risk Office to understand exposure from breakdowns and provide guidance to business units within Talent Acquisition

• Guide root-cause analysis to fully understand each breakdown and influence sustainable corrective actions that prevent future breakdowns

• Establish strong working relationships with key stakeholders to collaborate effectively ensuring delivery of commitments

• Maintain performance aligned with quality and productivity metrics ensuring incidents are documented and resolved in a timely manner

• Surface actionable insights (e.g. trends in recurring breakdowns) to drive preventative risk-mitigation initiatives

• Streamline communications with business partners regarding breakdown status event progress and process improvements

• Use Capital Ones enterprise risk management tools playbooks and dashboards to document breakdown and remediation accurately

The ideal candidate:

• Applies strong judgment and critical thinking skills to evaluate risk and influence equitable outcomes without getting lost in the details

• Demonstrates curiosity and initiative by digging in to understand root causes rather than applying quick fixes

• Communicates clearly and persuasively distilling complex information into concise recommendations for applicable stakeholders

• Builds trust through collaboration partnering effectively with TA leadership HR Risk Compliance and Legal

• Is able to deliver quality work multi-task and focus on priorities in a dynamic environment

• Applies logical problem solving skills to break down incidents propose solutions and follow through to completion

Basic Qualifications:

• High school diploma GED or equivalent certification

• At least 2 years of process project risk management or operations experience

Preferred Qualifications:

• At least 1 year of Human Resources (HR) experience

• At least 3 years of recruiting process project risk management or operations experience

• Certified in Business Process Management (BPM)

• Certified as a Professional in Human Resources (PHR)

• Subject matter expert in Risk Methodologies and corporate risk practices

At this time Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Candidates hired to work in other locations will be subject to the pay range associated with that location and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidates offer letter.

Capital One offers a comprehensive competitive and inclusive set of health financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status exempt or non-exempt status and management level.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).