Customer Service Administrator
Customer Service Administrator
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Job Description
Victoria Real Estate Board
$45000 - $50000 plus a comprehensive extended benefits package three weeks of vacation.
Full-time in-office (Working 5 days/week from Victoria BC office)
About Victoria Real Estate Board
The Victoria Real Estate Board is an association of approximately 1600 REALTORS who work and live in the communities of Greater Victoria and the Southern Gulf Islands. The Board provides its members with the tools and education they need to provide the best possible service to their clients.
In this job you will...
- Provide support to VREB members via phone email and in-person interactions.
- Assist with all queries related to Board services and activities.
- Verify and process all new membership and affiliate requests (members firms brokerage staff contract for service unlicensed assistants etc.)
- Process listings sales and changes in the MLS system.
- Ensure compliance of listings with VREB regulations policies and procedures.
- Provide explanation of regulations policies and procedures to members by responding to various verbal and written inquiries.
- Administer the new member orientation program including participation in the delivery of sessions.
- Issue supplies to members troubleshoot technical issues prepare reports assist with inventory reconciliation.
- Update and maintain departmental procedures.
- Participate in audit and administrative reviews to ensure accuracy of records.
- Maintain confidentiality of information and use discretion when addressing sensitive issues.
- Be responsible for general office administration duties.
You have...
- Completed related or relevant post-secondary education in business administration or a related field. (An equivalent combination of education training and experience may be considered.)
- A service-oriented mindset and customer service experience.
- An ability to maintain confidential information.
- Strong communication editing and proof-reading skills.
- Experience identifying problems and developing options for resolution within policies and guidelines.
- Experience with a regulatory legal or policy and procedure-enforced environment.
- Experience working in a busy environment and meeting deadlines while providing quality services to its members.
- Experience with data entry using Excel CRM or similar.
- Knowledge of or an interest in learning more about the real estate industry.
- An ability to organize manage priorities and meet deadlines.
About Smart Savvy Associates
Smart Savvy Associates is a specialized recruitment firm based in Vancouver BC serving clients across Western Canada. Leveraging deep industry experience in marketing communications development and fundraising our recruitment team helps companies in BC and Alberta find best-in-class talent at all levels from coordinator to C-suite.
Required Experience:
Senior IC
Employment Type
Full-Time
