IT Support Specialist Level I – Full-Time

TITLE OF POSITION:

IT Support Specialist Level I Full-Time

LOCATION:

Nauset Public Schools

DESCRIPTIVE STATEMENT

OF POSITION:

Nauset Public Schools Technology Department is seeking a full-time Level I IT Support Specialist to provide entry-level technical support to teachers staff and students. The Level I IT Support Specialist will assist with troubleshooting basic hardware and software issues maintaining technology inventory and ensuring smooth day-to-day operations of technology in classrooms and offices. This role is ideal for individuals starting their IT career and eager to learn and grow in a supportive educational environment.

RESPONSIBILITIES:

Technical Support & Troubleshooting

• Provide first-tier technical support for staff students and administrators on hardware software and network-related issues.
• Troubleshoot fundamental issues with desktops laptops iPads Chromebooks and other classroom technologies such as projectors and printers.
• Assist users with installing and configuring standard software applications and operating systems (Google Workspace Apple OS Microsoft OS).
• Record track and document all help desk tickets using the districts self-service ticketing system to ensure accurate tracking and timely resolution.
• Escalate complex issues to Level II or higher IT support staff as necessary.

Technology Setup & Maintenance

• Assist with setting up and configuring new hardware and devices including desktops laptops mobile devices and peripherals.
• Maintain and update the inventory of all technology equipment used throughout the district ensuring accurate records of hardware software and loaner devices.
• Set up new staff and student accounts and provide them with appropriate technology and access to district resources.
• Help manage and track student devices ensuring they are properly assigned and returned in a timely manner.

User Support & Classroom Assistance

• Provide in-classroom technical support ensuring that teachers have fully functioning technology tools to support instruction.
• Offer basic training to staff and teachers on the use of technology tools and software helping them resolve minor issues independently.
• Assist with routine maintenance of technology equipment including cleaning updating software and troubleshooting minor network issues.

Collaboration & Teamwork

• Collaborate with Level II and III IT Specialists to ensure smooth operations and successful project implementations.
• Provide coverage for the help desk and support other areas of IT as needed especially during peak times such as the start of the school year.
• Assist in the execution of district-wide technology projects including device rollouts and upgrades under the direction of higher-level IT staff.

Additional Responsibilities

• Support after-hours events or projects as needed including school events requiring technology setup.
• Perform any other responsibilities the Director of Technology or Designee assigns to support the districts technology needs.

QUALIFICATIONS:

• Basic knowledge of technical support and troubleshooting for desktops laptops mobile devices and networks.
• Familiarity with Google Workspace Apple OS Microsoft OS and basic educational software platforms.
• Strong customer service and communication skills with the ability to explain technical concepts to non-technical users in a clear and friendly manner.
• Willingness to learn and grow with a strong interest in building technical skills and gaining experience in an educational IT environment.
• Ability to multitask and stay organized in a fast-paced environment with competing priorities.
• Strong time management and organizational skills to handle multiple tasks effectively.
• Must be able to lift up to 25 pounds and stand for extended periods.
• Previous experience in IT support help desk roles or a related field is preferred but not required.

SALARY:

Per individual contract

AVAILABILITY:

November 25 2024

Required Experience:

Unclear Seniority